terms & conditions

agreement

Welcome to Quasar Expeditions. You are a highly valued customer and we look forward to hosting you as our guest. This page is designed to make you fully aware of the terms, conditions and policies governing your participation on our Galapagos cruises, Patagonia adventures and/or Ecuador, Peru, Chile, Argentina and Colombia tours, so that you may enjoy a safe and fulfilling trip of a lifetime. It is also a legal document that requires your careful attention.

By paying your deposit to book a Quasar Expeditions trip, a contractual relationship is established between you and Quasar Expeditions, in which all Quasar Terms & Conditions apply. Quasar’s Terms and Conditions are readily available to the general public by way of a link found on its home page. By making this initial deposit, you are indicating your acceptance of these terms, conditions & policies found herein. The policies described herein, in combination with your completed, dated and signed medical and reservation forms along with your invoice and other applicable documents mentioned below, constitute the entire and mutual Agreement which governs the relationship between TUMBACO INC. dba Quasar Expeditions, a Florida USA Corporation located at 7855 N.W. 12th St, Suite 111, Doral, Florida 33126, hereinafter referred to as the “Tour Company” and you, hereinafter referred to as the “Customer”.

arbitration

Any controversy or claim arising out of or relating to this form or the performance there under, including without limitation any claim related to bodily injury, property damage or death, shall be settled by binding arbitration in Miami, Florida in accordance with the rules of the American Arbitration Association then existing, and judgment on the arbitration award may be entered in any court having jurisdiction over the subject matter of the controversy. This agreement to arbitrate does not waive or modify the liability release contained in this document.

payments

FOR RESERVATIONS FOR 1 TO 5 TRAVELERS:

  • To confirm a Galapagos reservation: A $500 USD non-refundable per person deposit is due from the Customer at the time of booking.
  • Final Payment: Final Payment is due from the Customer at 65 days prior to departure

FOR RESERVATIONS OVER 5+ TRAVELERS OR CHARTERS, please inquire with us about the Payment & Cancellation Policies.

Forms of payment: Forms of payment accepted by the Tour Company include wire transfers, credit cards and checks. Detailed information regarding forms of payment will appear on the Customer’s invoice or will be provided upon request by the Tour Company. For Travel professionals, please note we do not accept credit card payments, only wire transfers or checks.

Payments are due in the Tour Company’s offices on the due date specified on the passenger’s invoice and should be sent in a timely fashion to arrive by the above mentioned date. Failure to do so may result in the release of cabins, with rebooking subject to availability at the desecration of the Tour Company.

cancellations

FOR RESERVATIONS FOR 1 TO 5 TRAVELERS:

The following cancellation fees will be applied to the Customer according to the number of days prior to departure that the Tour Company receives written notice of cancellation from the Customer. All cancellations must be made in writing and should be sent via email to the sales agent who made the Customer’s reservation for the Tour Company.

  • 65 days or more prior to departure: Deposit will be forfeited
  • 64 days or less prior to departure: 100% of total invoiced amount

FOR RESERVATIONS OVER 5+ TRAVELERS OR CHARTERS, please inquire with us about the Payment & Cancellation Policies.

How to guard against cancellation fees: The Tour Company strongly recommends the Customer purchase trip cancellation / interrupt insurance directly after the reservation is confirmed. This coverage reimburses the Customer for most non-refundable costs of the tour should he or she need to cancel due to illness, injury or other reasons covered under the policy.

For passengers with pre-existing conditions: coverage must typically be purchased from a travel insurance company within 24 hours from the time a reservation is confirmed to cover cancellation resulting from the pre-existing condition.

rates

The Tour Company publishes its trip prices as per person, based on double occupancy, unless otherwise indicated. All prices are in US Dollars. All prices are subject to change without notice. The Tour Company’s most recent pricing can be found on its website.

single & triple accommodations

Single travelers: Single travelers are required to pay either a 50% or 75% single supplement surcharge, depending on the cabin booked, to ensure that they have their own unshared cabin. Single accommodations are not available on all departures at the discretion of the Tour Company. ‘Willing to share’ accommodations (single travelers who may seek to share a cabin with a person of the same gender) are not offered by the Tour Company.

Triple accommodations: Especially for the benefit of parents traveling with a child, the Tour Company allows three passengers to share certain cabins aboard its vessels. Because the number of passengers the Tour Company may carry aboard each vessel is predetermined by Galapagos National Park (GNP) permit, it derives no benefit from unused spaces in other cabins beyond the permitted number and therefore does not offer rates for triples other than the per person double occupancy rate. Triple accommodations are not available on all departures at the discretion of the Tour Company.

tour information, documents & forms

To prepare you, our Customer, for your tour, the Tour Company will provide the Customer with the following documentation and information, either via the web, PDF file or if requested, in hard copy form. Each document serves a specific purpose to ensure both parties meet their obligations to one another in carrying out a successful tour. If, for some reason, the Customer does not have access to the documents listed below, he or she should contact the Tour Company, which will provide the information in a timely fashion. The Tour Company will also provide the Customer with the forms listed below, which it requires to be completed and returned prior to departure in a timely fashion, so it is able to perform its obligations of providing services to the Customer. All the following documents may be updated as changes occur, in which case the Tour Company will strive to provide the Customer with the most up to date version.

Tour Itinerary: This document provides a detailed day-by-day account of the Customer’s upcoming trip.

Reservation and Medical Form: This document is used by the Customer to disclose important personal information to the Tour Company prior to the trip and is necessary to ensure the Customer has a safe and well organized tour. Disclosures include passport number, meal requirements, emergency contacts, flight information and more. The Reservation form, the medical form, the invoice and this document constitute the entire Agreement (per above), therefore this document must be returned completed, signed and dated as a condition of participation in the tour as the signature part of this Agreement. This form should be submitted within two weeks of confirming a booking and ideally as soon as possible following confirmation.

This document is also used by the Customer to disclose important medical information to the Tour Company prior to the trip and is necessary to ensure the Customer has a safe tour. Disclosures include medical conditions including allergies, medications being taken by the Customer or medical conditions which the Tour Company should be made aware of by the Customer in order for the Tour Company to safely provide services to the Customer, especially in the case of a medical emergency. All information provided in the form will be kept in strict confidence and only be shared with appropriate Tour Company personnel, medical professionals, insurance providers or immediate family members or those specified by the Customer in the form as necessary. This document must be returned completed, signed and dated as a condition of participation on the tour. This form should be submitted within two weeks of confirming a booking and ideally as soon as possible following confirmation.

Invoice: The Customer’s invoice shows, in brief, the services that have been contracted for and the days they are scheduled to take place along with the cost of the tour, when payments are due and detailed information on the forms of payment that are accepted by the Tour Company. If you, the Customer, have not received a copy of your invoice, please contact the Tour Company, which will provide one in a timely fashion. The Customer’s invoice may be updated to reflect the service ordered should they be revised.

Pre-departure Information: This document provides detailed information to prepare the Customer for his or her travels with the Tour Company. It contains recommendations on clothing and equipment, information on passports and visas, weather and climate, health and medical issues and much more. These matters are addressed in good faith but without responsibility on the part of the Tour Company.

Agreement Concerning Assumption of Hazards & Risks Concerning Minor Children: This document applies to and must be filled out by Customer who are bringing minor children on a Tour Company tour, or by the parents or legal guardians of the minor who are sending the minor on the tour. A key purpose of this agreement is to heighten the awareness surrounding the risks of brining a minor on a tour to better ensure safety. If the Customer needs to complete and has not received this document he or she should request one immediately and the Tour Company will provide one in timely fashion to be completed and returned prior to the tour by the Customer.

Safety Agreement & Assumption of Risks (guests with disabilities) Form: Most of our destinations come with some challenges for those with disabilities. To ensure a safe trip, this document helps those parties affected so that they understand and acknowledge the challenges inherent in our tours.

entry, visa & vaccination requirements

Most countries require passports to be valid 6 months beyond the intended trip return date. It is the Customer’s responsibility to verify entry requirements with the corresponding consulate/embassy/state department to ensure that the passport, health (vaccinations, insurance, etc.) and other travel documents meet the entry requirements for all destinations included on the itinerary. Failure to do so could result in denial of entry into a country.

International Travel and Health Information:
- Please visit the World Health Organization's website that has the most up to date information on required health and travel vaccinations for all countries that you visit before, during or after your trip. To view this information, please visit; http://www.who.int/ith/en/

The Ecuadorian government now requires that all travelers entering the country must carry proof of personal health insurance coverage during their entire stay in Ecuador. Therefore, please be sure to carry your health insurance card or other proof of personal health insurance as you may be denied entry into the country without it. The medical evacuation insurance Quasar requires all its passenger to purchase typically also includes medical coverage, so bring a print out of this coverage with you as well. You should be prepared to show this proof when entering Ecuador. Remember that USA Medicare typically does not cover passengers when they travel outside the USA. Check with your medical insurance provider regarding extent of coverage when traveling abroad.

photography while on your trip

Quasar Expeditions reserves the right to take photographs during the operation of any of its programs and to use them for promotional purposes. By booking a program with Quasar Expeditions, travellers agree to allow their images to be used in such photographs. Travellers who prefer that their images not be used are asked to identify themselves to Quasar Expeditions prior to the final payment and they will be exempted from this photography waiver clause.

domestic galapagos flights

Quasar purchases domestic air tickets to and from the Galapagos Islands (from mainland Ecuador) for all of its passengers at reasonable rates with established carriers, flying up to date equipment including Boeing & Airbus aircraft. Quasar passengers are required to fly to the Galapagos aboard the Quasar flights, this is especially the case with charters. Flying as a group allows Quasar to fly over provisions including fresh foods, such as fruits and vegetables, to the Galapagos for its passengers, which is of critical importance to the success and service levels of the cruise. In addition, in the past Quasar has had passengers who insisted on purchasing their own flights fly, only to discover they traveled to the wrong airport in the Galapagos, and on other occasions passengers booking their own flights were delayed and the cruise had to depart without them. Flying aboard Quasar blocked flights insures that this does not happen.

The Galapagos islands are 600 miles off the coast of Ecuador and Quasar Expeditions books flights aboard regularly scheduled commercial jets for its passengers traveling to and from the Islands. Occassionally all commercial airlines encounter flight delays that can cause changes to passenger flight schedules. When such changes occur Quasar will do its best to minimize the impact on its passengers, their cruise and travel arrangements. However Quasar is limited in what it can do in face of changes made commercial airlines. If a passenger elects to purchase alternative flights in cases where the alternatives offered by the commercial carrier or its agents do not meet their needs, then Quasar is not liable for providing the passenger a refund for flights they elect not to use for any reason.

insurance and travel protection

Medical Evacuation (Medivac) Insurance Requirement: The Tour Company requires the Customer to purchase and show proof of Medical Evacuation Insurance coverage for the tour with the Tour Company as a condition of participation. This requirement is designed to protect the Customer against the high costs of becoming ill or injured in a remote location, where medical evacuation costs can run well into the tens of thousands of dollars, should medical evacuation become necessary. The Customer is advised to be aware of the coverage provided by the policy they purchase. Some policies provide coverage of transportation (airplane, helicopter, etc.) for the Customer to the nearest acceptable medical facility, which on the destinations we operate in, can be hundreds of miles away, while other coverage will insure full medical transport back to the Customer’s country of origin. As proof of such coverage the Customer is required to state on the medical form provided by the Tour Company, the name of the Customer’s covering insurance company, policy number and the international phone number provided by the insurance company to contact should an emergency arise. In some instances medical evacuation coverage may be provided through the Customer’s ongoing health insurance provider or other insurance entity; the Customer is therefore advised to check with his or her providers for such coverage. Medical Evacuation coverage is typically included as a component of a good travel insurance policy (see below). Because passengers are responsible for any and all costs that may arise from medical evacuation, in the event the Customer claims to, but does not have medical evacuation coverage, the Customer will be required to cover all his or her own medical evacuation expenses. The Customer should also make sure to purchase more than adequate coverage as he or she is responsible for all medivac expenses.

The Tour Company requires all passengers carry a minimum of $50,000 USD Medical Evacuation Insurance coverage and strongly recommends a good Trip Cancellation / Interrupt Policy. Passengers residing in the USA should also be aware that your Health Insurance including Medicare will not cover you outside the USA and does not include Medical evacuation. Therefore, you will need to purchase Travel Insurance which does include Medical Evacuation to ensure coverage.

Travel Insurance - Trip Cancellation / Interruption Coverage: The Tour Company recommends that the Customer purchase a travel protection plan that provides coverage for trip cancellation, trip interruption, baggage loss or delay as well as additional coverage (per above). Trip cancellation or interruption coverage should cover cruise or tour cancellation for reasons of force majeure including but not limited to weather conditions, government actions, war, riots, acts of God and mechanical breakdown or accidental damage to ship or other means of transportation. These policies insure the Customer against paying out-of-pocket for non-refundable expenses of a tour in the form of cancellation fees should the Customer have to either cancel or miss part of a tour due to reasons covered in the policy, which typically include illness, injury and flight delay. Many of these policies include coverage for emergency medical evacuation mentioned above. The Tour Company may recommend or offer such policies under a recognized Travel Insurance Company to the Customer.

Pre-existing conditions: The Tour Company cannot overemphasize to the Customer with pre-existing conditions that trip cancellation / interruption insurance must typically be purchased within 24 hours to 14 days (depending on your insurance) from the time the reservation is confirmed to cover cancellation resulting from the pre-existing condition. For travel insurance to cover your pre-existing condition, you must be medically able to travel on the day you purchase your policy. For further information please contact your Travel protection provider.

medical & health requirements / physical qualifications

The Customer agrees that he or she is in good health and good physical condition and is physically qualified to participate in a tour of Galapagos provided by the Tour Company. If there is any question as to the physical or health condition of the Customer that may disqualify him/her from participating in the tour he or she should immediately contact the Tour Company so that both parties may clarify the issue and jointly arrive at a determination of participation.

Experiencing the islands will involve the following:

  • Frequent transfers ashore to landing sites, or to snorkeling/dive sites, aboard dinghies (called pangas in the islands), requiring some physical effort and balance
  • Some panga landings on stone jetties with wet, slippery lava rocks, and others on sandy beaches with some surf, all of which require some sure footedness and physical effort on the part of the Customer
  • Daily hikes that may include walking on irregular and elevated terrain including boulders in the hot sun
  • Snorkeling from the panga in open waters that at times will be fairly deep, cold and with current

 

- Therefore, having a good sense of balance and being relatively sure footed is a requirement of qualification by the Tour Company of its Customers for participation on its cruises and tours, as is being a good swimmer who is comfortable swimming in the open ocean. Those who are less sure footed can still participate by joint agreement per above.

- Briefings will be given by the Galapagos National Park Guide in advance of the landing and snorkeling outings and other activities to better assist the Customer to determine levels of difficulty so he or she may assess whether or not they wish to participate in a given activity. The Galapagos National Park Guide has the authority to disqualify any Customer from a specific activity based on conditions, the Customer’s level of physical ability and especially if the guide perceives a potential safety risk of any kind whatsoever.

If the Customer suffers from any medical condition, either physical or mental (including allergies) that might impact their travel experience, he or she should consult with their physician before participating in a tour and must advise the Tour Company of their condition and associated medical needs two weeks following confirmation (or at the earliest opportunity) once they have been given the medical go ahead by their doctor. The Tour Company reserves the right not to accept passengers on its tours based on medical and health issues. As mentioned above, all Customers are required to complete and return the Tour Company’s medical form prior to travel.

Should the Customer represent himself or herself as being qualified for the tour when he or she is not qualified, then the Tour Company, upon such discovery, may dismiss the Customer from the tour and the Customer will forfeit all funds paid to the Tour Company without recourse to substitution or refund and bear any cost associated with leaving the tour. To avoid this situation, the Tour Company strongly urges the Customer to accurately, fully and truthfully complete all tour related forms and for the Customer to contact the Tour Company immediately if there is any question as to qualification. The Tour Company is more than willing to accommodate persons with disabilities when it is able to do so, so long as it is informed in a timely fashion and agrees to such accommodation in advance so it may adequately make preparation. The Tour Company’s ultimate aim is to ensure the safety of its customers and crew members. Those with disabilities must fill out and complete the form called SAFETY AGREEMENT & ASSUMPTION OF RISKS (guests with disabilities) per above.

special diets

The Tour Company offers a varied menu (when meals are included in your tour), including international and local cuisines, designed to accommodate a variety of dietary needs including vegetarian diets. The Customer with special dietary needs is required to inform the Tour Company of additional dietary requirements two weeks following confirmation or at the earliest opportunity and should use the specified area in the Reservation Form for this purpose. General and specific needs must be clearly conveyed to the Tour Company. Every effort will be made to cater to such requests within reason and subject to availability of products in its destinations.

scuba diving and sport fishing in the galapagos islands

Those wishing to dive during one of the Tour Company's cruises can do so with a land based outfitter offering day dives, either before or after the cruise, as well as any day we are in port during the cruise, with the understanding that you will miss whatever activity is being offered during that time. Please ask your travel consultant about the options as we do not offer this activity directly. Although sport fishing is offered in the Galapagos, we do not support this activity as it does not align with the values of conserving, protecting and restoring the Galapagos Islands.

substitution

- On the rare occasion that the Tour Company is not able to provide the yacht originally booked by the Customer, the Tour Company reserves the right to substitute yachts and/or alter itineraries and/or other travel services including, but not limited to, land accommodations and excursions, if it deems necessary due to force majeure, mechanical failures or lack of passengers booked on a specific departure, in addition to other reasons including, but not limited to, the directives of the Galapagos National Park and local government. In such cases, the Tour Company may place the affected Customer on any other yacht in the Tour Company’s fleet and under such circumstances; the Tour Company will provide a refund for the difference in the price paid for the cabins, if the Customer is moved to a cabin of lesser value. If it is not possible to substitute space for the affected Customer within the Tour Company’s fleet, the Tour Company will make every effort to find a similar category Galapagos based yacht and cruise as an alternative. If there is a difference in the price between the original yacht and substitution yacht, that difference will be refunded to the affected passengers accordingly only if the price of the substitute yacht is less than the price paid for the originally booked vessel.

- If the affected Customer accepts any substitution, the offered substitution will encompass the full extent of the offer with the understanding that by accepting any such offer, the Customer waives any right to further substitution, refund or additional compensation of any kind and will be asked to sign an agreement to this effect at the time the substitution is made.

- If the affected Customer chooses not to accept the substitution offered, the Tour Company reserves the right to cancel the trip (or the remainder of the trip) upon a refund pro rata per cruise night not used according to the price paid by the Customer. In such cases, the Tour Company’s responsibility is limited to the net price pro rata it was paid for the trip as the full extent of the refund.

Cash Refunds
If The Passenger requests a cash refund due to an incident, problem, malfunction, etc. for which the Tour Company accepts responsibility, any such refund must be approved by the Tour Company’s finance department and communicated through to the passenger. A formal letter requesting for a refund must be received no later than 21 days from the date the cruise ended. Once the refund has been approved by the Finance Department, payment will typically be sent to the passenger in no less than 4 weeks from the time of the complaint. No cash refunds will be provided for surcharges.

Credits
All credits that the Customer has with the Tour Company will be applied, within a reasonable time frame, under the discretion of the Tour Company’s Finance Department. However, the Tour Company is open to the Customer’s suggestions for the application of those credits. The Client may not apply any credits to future payments without previous approval of the Tour Company’s Finance Department. No credits can be applied for surcharges.

cancellations of a tour by the tour company

On the very rare occasion the Tour Company deems it necessary to cancel a cruise or tour and is not able to arrive at any suitable substitution options, it reserves the right to cancel the cruise or tour in total and offer the affected Customer the following options:

- A replacement trip to be offered at a later date in accommodations of equal or greater value and replacement of any unused services such as hotels and excursions as well as the cost of changing the affected Customer’s international air tickets depending on the rules governing the ticket and subject to proof of cost of change. The cost of intervening hotels, meals and transportation associated with substitutions will be equal to the originally booked services. Expenses beyond the original booked services and/or any items not expressly covered in the original services, such as use of additional hotel services, are the sole responsibility of the Customer and not of the Tour Company. The Customer agrees not to commit to any third party penalties, fees or additional costs that will be included as part of the substitution request without the prior consent of the Tour Company.

- A refund of the full net amount the Tour Company was paid for the tour by the Customer, including the refund of any unused services such as airfare only if purchased through the Tour Company, as well as the cost of changing the affected passenger’s international air tickets only if for a future tour, depending on the rules governing the ticket and subject to proof of cost of change. The Customer agrees not to commit to any third party penalties, fees or additional costs that will be included as part of the refund request without the prior consent of the Tour Company. For reasons of force majeure as defined on the Inability to Perform section, the Tour Company reserves the right to pay to the Customer any approved refunds between 180 to 360 days after the date of approval of the refund.

In all the above mentioned cases in which the Tour Company pays a refund, either in total or pro rata, its responsibility will be limited to the net amount it was paid by the Customer for the tour.

inability to perform

The Tour Company shall not be liable for debacle or inability to perform its tours by reasons of strikes or industrial action, war, riot, acts of terrorism, civil commission, inability to obtain supplies, mechanical breakdown, accidental damage and other circumstances beyond its control, including answering any distress call or any action necessary to save or preserve life at sea. The Tour Company may, due to circumstances of force majeure, or unexpected events, vary the time of day of the departures of its vessels and trips, or alter its tour programs and itineraries without advance notice for the above mentioned reasons. These reasons include, but are not limited to: changing weather and the forces of nature, wildlife nesting habits, the vessel’s safety, the safety of its passengers and crew, the discretion, rules, regulations and legislation of the National Parks and the local government and technical reasons. Under the aforementioned conditions the Tour Company is under no obligation whatsoever to provide substitution, replacement of services or refunds to the Customer so affected.

customer obligations

In addition to obeying the Tour Company's rules and the rules of the National Parks, The Customer has a responsibility to the Tour Company, its staff and other passengers as well as to Guides, dive masters, land guides and drivers for understanding the conditions explicitly and implicitly communicated in the trip itinerary, this document and pre-trip documents, as well as information communicated by guides/dive masters and crewmembers throughout their tour, following normal patterns of social behavior and observing all safety requirements without exception, while acting in an appropriate and respectful manner toward crewmembers. The Tour Company reserves the right to cancel the tour of a Customer at any time, without recourse to refund or reimbursement, who acts in a hostile and/or disruptive manner, who fragrantly displays disregard for the welfare of other passengers, crewmembers and wildlife or for failing to adhere to the above stated responsibilities.

The National Parks
The Tour Company’s overland safaris and tours take place within and under the auspices of the Galapagos National Park, which stipulate that without exception all its rules and regulations must be followed by all park visitors, whose responsibility it is to know and obey the National Park rules. The Tour Company’s tours are led by certified guides, who inform visitors of the rules as well as enforce them. The National Parks and the Tour Company, through the authority of the National Park Guide reserve the right to deny any Customer, in violation or disregard of rules, the ability to visit a site. Such violation may cause the Customer to be cancelled from the tour without recourse to refund.

Forbidden Items
The Tour Company, in conjunction with international law, local laws, and the rules of the National Parks, prohibit the Customer from carrying, either upon their person or in their baggage, any object or material of any nature that may be considered dangerous to the security of other travelers, the crew, the hotel, the yacht or the general public, including but not limited to, explosives, weapons of any kind including those used for sport, and inflammable objects while participating on any of the Tour Company’s trips. Furthermore, protecting the National Parks from introduced species is a serious offense, which is why the National Parks forbid visitors from transporting biological items, including, but not limited to, flowers, plants, fruits and seeds grown elsewhere, into the National Parks. The Customer should not attempt to bring items such as fresh food or flowers purchased in other countries or cities as these will/may be confiscated and the offender may be subject to a fine.

Illegal Substances
As well as being against the local laws, the transport or use of any illegal substance, including illicit drugs, is expressly forbidden while on a Tour Company tour. Penalties are severe for the discovery of illegal substances. Therefore, if such substances are used by, or found to be in the possession of the Customer, he or she will be put ashore at the next port of call without refund and be subject to arrest and prosecution under the law. The possession of even minor amounts of any illegal substances can lead to charges of trafficking, resulting in the offender serving over 6 months jail time prior to coming to trial where there is no true presumption of innocence and the burden of proof rests with the defendant.

Itineraries
Quasar Expeditions' itineraries are subject to change without prior notice for various factors including, but not limited to: safety, weather, mechanical breakdown, unforeseen emergencies, and the discretion of the Captain, Guide, Dive Master, Quasar Expeditions and the National Parks.

Removal of Customer From Trip
Customers are responsible for informing Quasar Expeditions at the time of booking of any known illnesses, disabilities or medical condition, or, if not known at the time of booking, at the earliest opportunity thereafter prior to the departure for their journey. Any customer found to have understated or not declared their medical condition may be directed to leave the trip with no refund of the fare and with no liability to the cruise company nor any associate organization, an employee, agent or contractors and the passenger must accept. Quasar Expeditions reserves the right to remove a customer from an expedition if, in the opinion of the cruise company or an expedition leader or equivalent, the health or conduct of the customer (immediately before or at any time after the start of the expedition) appears likely to endanger the customer or others. In the event a customer is so removed or his/her participation terminated, Quasar Expeditions shall have no responsibility towards the customer and no refund shall be due. In the case of ill health, the company may at its discretion make such arrangements as it sees fit and recover the cost thereof from the customer.

surcharges & taxes

Surcharges & Taxes: The Tour Company reserves the right to apply additional surcharges and taxes to new and existing bookings for circumstances or reasons including, but not limited to the rules, regulations, legislation and discretion of the National Parks and the local government. Every effort will be made by the Tour Company to communicate new surcharges to the Customer in a timely manner.

gratuities

Gratuities to recognize excellent service are a personal matter and are entirely at the discretion of the Customer. Recommended amounts are available in the Pre-trip Document.

baggage

The Customer may bring a reasonable amount of clothing and personal effects. Airlines are strict with baggage limitations and the Customer is encouraged to contact individual airlines for weight limitations. The Tour Company is not responsible for loss or damage to baggage or any other personal item during air travel, hotel stays or other land services.

liability & assumption of risk

Beneficiary Entitlements: If a trip is purchased from the Tour Company in the name of a third person to be the beneficiary, that person is also bound to all statements and conditions contained herein as the Customer.

Release of Liability & Assumption of Risk: The Customer participating in and/or purchasing a trip from the Tour Company, does so with the full knowledge that an expedition to the Galapagos Islands and/or the areas visited by their trip, inherently involves risks and dangers including, but not limited to, the forces of nature, the unpredictable behavior of wild animals, strikes and/or civil unrest, roads, trails, travel by vehicles including taxis, buses, airplanes and ocean going vessels, exposure to high altitude, the consumption of alcoholic beverages, physical exertion for which the participant may not be prepared, and or negligence (but not willful or fraudulent conduct) on the part of the Tour Company, or others. During the trip the Customer may be exposed to additional risks and hazards including but not limited to the possibility of accident, injury or illness in a remote area without access to emergency care, rapid evacuation, adequate medical facilities or availability of medical supplies. The Customer acknowledges that the enjoyment and excitement derived from an expedition and/or adventure trip comes in part from the inherent risks incurred when traveling including exposure to the activities offered during a Tour Company tour such as, but not limited to, swimming, hiking, sea kayaking, snorkeling, horseback riding, navigations, ice trekking and scuba diving, which are all enjoyed with the Customer’s voluntary participation. Fully understanding these risks and that the cost of the Tour Company’s tours are based upon the Customer fully accepting the conditions stated and implied herein, as lawful consideration for being permitted by the Tour Company, to participate on a Tour Company tour and take part in corresponding activities and use of facilities and equipment. The Customer agrees to be responsible for their own welfare, and accept any and all risks of delay, unanticipated events, death, illness, injury or emotional trauma and acknowledge that they are voluntarily participating on the tour in full knowledge of these risks and therefore discharge the Tour Company and its owners, agents, contractors, affiliates and employees from and against any and all liability arising from their participation in the tour. The Customer further agrees that this release shall be legally binding upon themselves and all minors under the age of 21 traveling with them, their heirs, successors, assigns, and legal representatives; it being their intention to fully assume all the risk of travel and to release the Tour Company from any and all liabilities to the maximum extent permitted by law. In the unlikely event a legal dispute should arise involving any part of these statements whatsoever, the following conditions will apply: the dispute will be submitted to a neutral third-party mediator in Miami, Florida, with both parties splitting equally the costs of such a mediator. If the dispute cannot be resolved through mediation then the dispute shall be submitted for binding arbitration through an arbitration center in Miami, Florida. Resolution of the dispute will be governed by the laws of the state of Florida, and the maximum recoverable amount to which the Customer will be entitled under any and all circumstances will be the net cost of their trip paid the Tour Company.

Special Liability Release Regarding Land Services: The Tour Company gives notice that many of the services it provides in connection with its land services, including transportation, hotels and other forms of accommodations, restaurants and other services are often purchased from various independent suppliers not affiliated with the Tour Company. While the Tour Company seeks to work with the best suppliers available, the Tour Company has only a limited ability to control the operations of these providers. Therefore, The Customer purchasing land based programs through the Tour Company does so upon the express condition that the Tour Company shall not be liable for any delay, cancellation, mishap, inconvenience, expense, irregularity, bodily injury or death to the Customer or damage to property, occasioned through the conduct of default of any company or individual engaged in providing these services. Each of these suppliers is subject to the local laws and their liability may be limited by their tariffs, conditions of carriage, tickets, vouchers, international conventions and agreements.

Updated Versions of this Agreement: Because the Tour Company may periodically need to update its policies due to changes in the law, the policies of the Galapagos National Park, or for the benefit of its Customer or the Tour Company, the Customer Agreement may be updated periodically, therefore the version in effect at the time the Customer ‘indicates acceptance’ will be in governance as will all affecting changes in the law and National Parks policies.

privacy

Quasar Expeditions is committed to ensuring your privacy as a Quasar Expeditions' Web site visitor or client. You can be assured that Quasar Expeditions respects the relationship we have with our Web site visitors and clients and we do not sell any information offered to us via our Internet site. We keep all information obtained through our Web site confidential. It is Quasar Expeditions' policy that Web site visitor and client personal email information will not be shared with third parties except in the case of contracted partnerships for the purposes of providing value-added benefits to our Web site visitors and clients. This information is only used to make your visit to Quasar Expeditions' Web site more enjoyable and user-friendly. Web site request forms are used to make the request process easier by pre-filling some basic information upon completion of your initial Web site request form.

arbitration

Any controversy or claim arising out of or relating to this form or the performance there under, including without limitation any claim related to bodily injury, property damage or death, shall be settled by binding arbitration in Miami, Florida in accordance with the rules of the American Arbitration Association then existing, and judgment on the arbitration award may be entered in any court having jurisdiction over the subject matter of the controversy. This agreement to arbitrate does not waive or modify the liability release contained in this document.

payments

FOR RESERVATIONS FOR 1 TO 5 TRAVELERS:

  • To confirm a Patagonia reservation: An $800 USD non-refundable per person deposit is due from the Customer at the time of booking.
  • Final Payment: Final Payment is due from the Customer at 65 days prior to departure

FOR RESERVATIONS OVER 5+ TRAVELERS, please inquire with us about the Payment & Cancellation Policies.

Forms of payment: Forms of payment accepted by the Tour Company include wire transfers, credit cards and checks. Detailed information regarding forms of payment will appear on the Customer’s invoice or will be provided upon request by the Tour Company. For Travel professionals, please note we do not accept credit card payments, only wire transfers or checks.

Payments are due in the Tour Company’s offices on the due date specified on the passenger’s invoice and should be sent in a timely fashion to arrive by the above mentioned date. Failure to do so may result in the release of cabins, with rebooking subject to availability at the desecration of the Tour Company.

cancellations

FOR RESERVATIONS FOR 1 TO 5 TRAVELERS:

The following cancellation fees will be applied to the Customer according to the number of days prior to departure that the Tour Company receives written notice of cancellation from the Customer. All cancellations must be made in writing and should be sent via email to the sales agent who made the Customer’s reservation for the Tour Company.

  • 65 days or more prior to departure: Deposit will be forfeited
  • 64 days or less prior to departure: 100% of total invoiced amount

FOR RESERVATIONS OVER 5+ TRAVELERS OR GROUPS, please inquire with us about the Payment & Cancellation Policies.

How to guard against cancellation fees: The Tour Company strongly recommends the Customer purchase trip cancellation / interrupt insurance directly after the reservation is confirmed. This coverage reimburses the Customer for most non-refundable costs of the tour should he or she need to cancel due to illness, injury or other reasons covered under the policy.

For passengers with pre-existing conditions: coverage must typically be purchased from a travel insurance company within 24 hours from the time a reservation is confirmed to cover cancellation resulting from the pre-existing condition.

rates

The Tour Company publishes its trip prices as per person, based on double occupancy, unless otherwise indicated. All prices are in US Dollars. All prices are subject to change without notice. The Tour Company’s most recent pricing can be found on its website.

rate adjustments for services in argentina

Due to the economic situation and instability of the Argentinian peso, the Tour Company reserves the right to review and modify the rates for all services in Argentina including but not limited to hotels, transfers and excursions. Prior notice of any pricing adjustments will be promptly communicated to the Customer, who has the right to accept the pricing adjustment or cancel the affected service.

single & triple accommodations

Single travelers: ‘Willing to share’ accommodations (single travelers who may seek to share a vehicle/hotel accommodation with a person of the same gender) are not offered by the Tour Company. Single travelers are required to pay a 50% single supplement surcharge to ensure that they have their vehicle and single hotel accommodations.

3rd traveler: 3rd traveler in a group of 3 pays the same published price as the 1st and 2nd traveler, sharing a Jeep and in a Single Room.

4 travelers: If 4 travelers are sharing a Jeep, a discount of $600 USD per person is applied to the published price.

5+ travelers: Please inquire for special Group pricing

Note: Please note that these rates and discounts are not combinable with any other promotion or discount.

tour information, documents & forms

To prepare you, our Customer, for your tour, the Tour Company will provide the Customer with the following documentation and information, either via the web, PDF file or if requested, in hard copy form. Each document serves a specific purpose to ensure both parties meet their obligations to one another in carrying out a successful tour. If, for some reason, the Customer does not have access to the documents listed below, he or she should contact the Tour Company, which will provide the information in a timely fashion. The Tour Company will also provide the Customer with the forms listed below, which it requires to be completed and returned prior to departure in a timely fashion, so it is able to perform its obligations of providing services to the Customer. All the following documents may be updated as changes occur, in which case the Tour Company will strive to provide the Customer with the most up to date version.

Tour Itinerary: This document provides a detailed day-by-day account of the Customer’s upcoming trip.

Reservation and Medical Form: This document is used by the Customer to disclose important personal information to the Tour Company prior to the trip and is necessary to ensure the Customer has a safe and well organized tour. Disclosures include passport number, meal requirements, emergency contacts, flight information and more. The Reservation form, the medical form, the invoice and this document constitute the entire Agreement (per above), therefore this document must be returned completed, signed and dated as a condition of participation in the tour as the signature part of this Agreement. This form should be submitted within two weeks of confirming a booking and ideally as soon as possible following confirmation. Please note that for Patagonia Overland Safaris that at least one person in each Jeep must be the age of 25 at the time of departure and hold a valid driver’s license and be prepared to drive the entire safari trip.

This document is also used by the Customer to disclose important medical information to the Tour Company prior to the trip and is necessary to ensure the Customer has a safe tour. Disclosures include medical conditions including allergies, medications being taken by the Customer or medical conditions which the Tour Company should be made aware of by the Customer in order for the Tour Company to safely provide services to the Customer, especially in the case of a medical emergency. All information provided in the form will be kept in strict confidence and only be shared with appropriate Tour Company personnel, medical professionals, insurance providers or immediate family members or those specified by the Customer in the form as necessary. This document must be returned completed, signed and dated as a condition of participation on the tour. This form should be submitted within two weeks of confirming a booking and ideally as soon as possible following confirmation.

Invoice: The Customer’s invoice shows, in brief, the services that have been contracted for and the days they are scheduled to take place along with the cost of the tour, when payments are due and detailed information on the forms of payment that are accepted by the Tour Company. If you, the Customer, have not received a copy of your invoice, please contact the Tour Company, which will provide one in a timely fashion. The Customer’s invoice may be updated to reflect the service ordered should they be revised.

Pre-departure Information: This document provides detailed information to prepare the Customer for his or her travels with the Tour Company. It contains recommendations on clothing and equipment, information on passports and visas, weather and climate, health and medical issues and much more. These matters are addressed in good faith but without responsibility on the part of the Tour Company. Agreement Concerning Assumption of Hazards & Risks Concerning Minor Children: This document applies to and must be filled out by Customer who are bringing minor children on a Tour Company tour, or by the parents or legal guardians of the minor who are sending the minor on the tour. A key purpose of this agreement is to heighten the awareness surrounding the risks of brining a minor on a tour to better ensure safety. If the Customer needs to complete and has not received this document he or she should request one immediately and the Tour Company will provide one in timely fashion to be completed and returned prior to the tour by the Customer.

Safety Agreement & Assumption of Risks (guests with disabilities) Form: Most of our destinations come with some challenges for those with disabilities. To ensure a safe trip, this document helps those parties affected so that they understand and acknowledge the challenges inherent in our tours.

Excursions: The Tour Company has pre-selected the excursions for each day of the itinerary. The Customer should contact the Tour Company prior to their departure to select other excursion options (included or at additional charge) shown in the Guide to Excursions document. All alternate excursions will need to be selected and requested no later than 65 days prior to trip start date. It will not be possible to reserve these activities once in Patagonia as many of them require a prior reservation and are subject to availability. Certain excursions are subject to availability, climate conditions and the confirmation of third parties. For this reason, the Tour Company reserves the right to cancel any of these activities if they can, in anyway, represent a risk to the Customer. The Tour Company will notify the Customer of cancellations as much in advance as possible, but the Customer must be aware that in some cases certain excursions can be cancelled a day before, or even on the same day of the excursion. The Tour Company will work with the Customer on refunds, when available, for cancelled excursions on a case by case basis. The Tour Company reserves the right to adjust times, logistics and pricing of excursions from one season to the next, or within a season, due to circumstances beyond the control of the Tour company including but not limited to: adjustments by independent service providers, currency fluctuations and the directives of the Torres de Paine and Los Glaciares National Parks.

In the case that the Customer needs to cancel an excursion for any reason other than force majeure, the following penalties generally apply:

- 46 days or more prior to departure: No cancellation fees apply

- 45 days or less prior to departure: 100% of the total excursion cost

Missed and Unused Services: No refund is due to a passenger by the Tour company, either in part of full, for any unused or missed tour services by the passenger, either due to the passenger’s choice, or reasons beyond the passenger’s control such as flight and other delays or acts beyond the Tour Company’s control. The Tour Company recommends the purchase of trip cancellation/interrupt insurance for this purpose.

entry, visa & vaccination requirements

Most countries require passports to be valid 6 months beyond the intended trip return date. It is the Customer’s responsibility to verify entry requirements with the corresponding consulate/embassy/state department to ensure that the passport, health (vaccinations, insurance, etc.) and other travel documents meet the entry requirements for all destinations included on the itinerary. Failure to do so could result in denial of entry into a country.

International Travel and Health Information:
- Please visit the World Health Organization's website that has the most up to date information on required health and travel vaccinations for all countries that you visit before, during or after your trip. To view this information, please visit; http://www.who.int/ith/en/

photography while on your trip

Quasar Expeditions reserves the right to take photographs during the operation of any of its programs and to use them for promotional purposes. By booking a program with Quasar Expeditions, travellers agree to allow their images to be used in such photographs. Travellers who prefer that their images not be used are asked to identify themselves to Quasar Expeditions prior to the final payment and they will be exempted from this photography waiver clause.

insurance and travel protection

Medical Evacuation (Medivac) Insurance Requirement: The Tour Company requires the Customer to purchase and show proof of Medical Evacuation Insurance coverage for the tour with the Tour Company as a condition of participation. This requirement is designed to protect the Customer against the high costs of becoming ill or injured in a remote location, where medical evacuation costs can run well into the tens of thousands of dollars, should medical evacuation become necessary. The Customer is advised to be aware of the coverage provided by the policy they purchase. Some policies provide coverage of transportation (airplane, helicopter, etc.) for the Customer to the nearest acceptable medical facility, which on the destinations we operate in, can be hundreds of miles away, while other coverage will insure full medical transport back to the Customer’s country of origin. As proof of such coverage the Customer is required to state on the medical form provided by the Tour Company, the name of the Customer’s covering insurance company, policy number and the international phone number provided by the insurance company to contact should an emergency arise. In some instances medical evacuation coverage may be provided through the Customer’s ongoing health insurance provider or other insurance entity; the Customer is therefore advised to check with his or her providers for such coverage. Medical Evacuation coverage is typically included as a component of a good travel insurance policy (see below). Because passengers are responsible for any and all costs that may arise from medical evacuation, in the event the Customer claims to, but does not have medical evacuation coverage, the Customer will be required to cover all his or her own medical evacuation expenses. The Customer should also make sure to purchase more than adequate coverage as he or she is responsible for all medivac expenses.

The Tour Company requires all passengers carry a minimum of $50,000 USD Medical Evacuation Insurance coverage and strongly recommends a good Trip Cancellation / Interrupt Policy. Passengers residing in the USA should also be aware that your Health Insurance including Medicare will not cover you outside the USA and does not include Medical evacuation. Therefore, you will need to purchase Travel Insurance which does include Medical Evacuation to ensure coverage.

Travel Insurance - Trip Cancellation / Interruption Coverage: The Tour Company recommends that the Customer purchase a travel protection plan that provides coverage for trip cancellation, trip interruption, baggage loss or delay as well as additional coverage (per above). Trip cancellation or interruption coverage should cover tour cancellation for reasons of force majeure including but not limited to weather conditions, government actions, war, riots, acts of God and mechanical breakdown, accidental damage or other means of transportation. These policies insure the Customer against paying out-of-pocket for non-refundable expenses of a tour in the form of cancellation fees should the Customer have to either cancel or miss part of a tour due to reasons covered in the policy, which typically include illness, injury and flight delay. Many of these policies include coverage for emergency medical evacuation mentioned above. The Tour Company may recommend or offer such policies under a recognized Travel Insurance Company to the Customer.

Pre-existing conditions: The Tour Company cannot overemphasize to the Customer with pre-existing conditions that trip cancellation / interruption insurance must typically be purchased within 24 hours to 14 days (depending on your insurance) from the time the reservation is confirmed to cover cancellation resulting from the pre-existing condition. For travel insurance to cover your pre-existing condition, you must be medically able to travel on the day you purchase your policy. For further information please contact your Travel protection provider.

medical & health requirements / physical qualifications

The Customer agrees that he or she is in good health and good physical condition and is physically qualified to participate in a tour of Patagonia provided by the Tour Company. If there is any question as to the physical or health condition of the Customer that may disqualify him/her from participating in the tour he or she should immediately contact the Tour Company so that both parties may clarify the issue and jointly arrive at a determination of participation.

If the Customer suffers from any medical condition, either physical or mental (including allergies) that might impact their travel experience, he or she should consult with their physician before participating in a tour and must advise the Tour Company of their condition and associated medical needs two weeks following confirmation (or at the earliest opportunity) once they have been given the medical go ahead by their doctor. The Tour Company reserves the right not to accept passengers on its tours based on medical and health issues. As mentioned above, all Customers are required to complete and return the Tour Company’s medical form prior to travel.

Should the Customer represent himself or herself as being qualified for the tour when he or she is not qualified, then the Tour Company, upon such discovery, may dismiss the Customer from the tour and the Customer will forfeit all funds paid to the Tour Company without recourse to substitution or refund and bear any cost associated with leaving the tour. To avoid this situation, the Tour Company strongly urges the Customer to accurately, fully and truthfully complete all tour related forms and for the Customer to contact the Tour Company immediately if there is any question as to qualification. The Tour Company is more than willing to accommodate persons with disabilities when it is able to do so, so long as it is informed in a timely fashion and agrees to such accommodation in advance so it may adequately make preparation. The Tour Company’s ultimate aim is to ensure the safety of its customers and crew members. Those with disabilities must fill out and complete the form called SAFETY AGREEMENT & ASSUMPTION OF RISKS (guests with disabilities) per above.

special diets

The Tour Company offers a varied menu (when meals are included in your tour), including international and local cuisines, designed to accommodate a variety of dietary needs including vegetarian diets. The Customer with special dietary needs is required to inform the Tour Company of additional dietary requirements two weeks following confirmation or at the earliest opportunity and should use the specified area in the Reservation Form for this purpose. General and specific needs must be clearly conveyed to the Tour Company. Every effort will be made to cater to such requests within reason and subject to availability of products in its destinations.

substitution

On the rare occasion that the Tour Company is not able to provide the service originally booked by the Customer, the Tour Company reserves the right to substitute vehicles and/or alter itineraries and/or other travel services including, but not limited to, hotel accommodations and excursions, if it deems necessary due to force majeure or mechanical failures, in addition to other reasons beyond the Tour Company’s control, including, but not limited to, cancellations by independent service providers, the directives of the Torres de Paine and Los Glaciares National Parks as well as local government. The Tour Company will make every effort to find a vehicle, hotel accommodation, or excursion of equal or greater quality as a replacement. If there is a difference in the price between the original service booked and the replacement service, that difference will be refunded to the affected Customer accordingly only if the price of the substitute service is less than the price paid for the originally booked service.

- If the affected Customer accepts any substitution, the offered substitution will encompass the full extent of the offer with the understanding that by accepting any such offer, the Customer waives any right to further substitution, refund or additional compensation of any kind and will be asked to sign an agreement to this effect at the time the substitution is made.

- If the affected Customer chooses not to accept the substitution offered, the Tour Company reserves the right to cancel the trip (or the remainder of the trip) upon a refund pro rata per night not used according to the price paid by the Customer. In such cases, the Tour Company’s responsibility is limited to the net price pro rata it was paid for the trip as the full extent of the refund.

Cash Refunds
If The Passenger requests a cash refund due to an incident, problem, malfunction, etc. for which the Tour Company accepts responsibility, any such refund must be approved by the Tour Company’s finance department and communicated through to the passenger. A formal letter requesting for a refund must be received no later than 21 days from the date the trip ended. Once the refund has been approved by the Finance Department, payment will typically be sent to the passenger in no less than 4 weeks from the time of the complaint. No cash refunds will be provided for surcharges.

Credits
All credits that the Customer has with the Tour Company will be applied, within a reasonable time frame, under the discretion of the Tour Company’s Finance Department. However, the Tour Company is open to the Customer’s suggestions for the application of those credits. The Client may not apply any credits to future payments without previous approval of the Tour Company’s Finance Department. No credits can be applied for surcharges.

cancellations of a tour by the tour company

On the very rare occasion the Tour Company deems it necessary to cancel tour and is not able to arrive at any suitable substitution options, it reserves the right to cancel the tour in total and offer the affected Customer the following options:

- A replacement trip to be offered at a later date in accommodations of equal or greater value and replacement of any unused services such as hotels and excursions as well as the cost of changing the affected Customer’s international air tickets depending on the rules governing the ticket and subject to proof of cost of change. The cost of intervening hotels, meals and transportation associated with substitutions will be equal to the originally booked services. Expenses beyond the original booked services and/or any items not expressly covered in the original services, such as use of additional hotel services, are the sole responsibility of the Customer and not of the Tour Company. The Customer agrees not to commit to any third party penalties, fees or additional costs that will be included as part of the substitution request without the prior consent of the Tour Company.

- A refund of the full net amount the Tour Company was paid for the tour by the Customer, including the refund of any unused services such as airfare only if purchased through the Tour Company, as well as the cost of changing the affected passenger’s international air tickets only if for a future tour, depending on the rules governing the ticket and subject to proof of cost of change. The Customer agrees not to commit to any third party penalties, fees or additional costs that will be included as part of the refund request without the prior consent of the Tour Company. For reasons of force majeure as defined on the Inability to Perform section, the Tour Company reserves the right to pay to the Customer any approved refunds between 180 to 360 days after the date of approval of the refund.

In all the above mentioned cases in which the Tour Company pays a refund, either in total or pro rata, its responsibility will be limited to the net amount it was paid by the Customer for the tour.

inability to perform

The Tour Company shall not be liable for debacle or inability to perform its tours by reasons of strikes or industrial action, war, riot, acts of terrorism, civil commission, inability to obtain supplies, mechanical breakdown, accidental damage and other circumstances beyond its control. The Tour Company may, due to circumstances of force majeure, or unexpected events, vary the time of day of the departures of its trips, or alter its tour programs and itineraries without advance notice for the above mentioned reasons. These reasons include, but are not limited to: changing weather and the forces of nature, wildlife nesting habits, the safety of its passengers and staff, the discretion, rules, regulations and legislation of the National Parks and the local government and technical reasons. Under the aforementioned conditions the Tour Company is under no obligation whatsoever to provide substitution, replacement of services or refunds to the Customer so affected.

customer obligations

In addition to obeying the Tour Company's rules and the rules of the National Parks, The Customer has a responsibility to the Tour Company, its staff and other passengers as well as to Guides and drivers for understanding the conditions explicitly and implicitly communicated in the trip itinerary, this document and pre-trip documents, as well as information communicated by guides and staff members throughout their tour, following normal patterns of social behavior and observing all safety requirements without exception, while acting in an appropriate and respectful manner toward staff members. The Tour Company reserves the right to cancel the tour of a Customer at any time, without recourse to refund or reimbursement, who acts in a hostile and/or disruptive manner, who fragrantly displays disregard for the welfare of other passengers, staff members and wildlife or for failing to adhere to the above stated responsibilities.

The National Parks
The Tour Company’s overland safaris and tours take place within and under the auspices of Torres del Paine and Los Glaciares National Park, which stipulate that without exception all its rules and regulations must be followed by all park visitors, whose responsibility it is to know and obey the National Park rules. The Tour Company’s tours are led by certified guides, who inform visitors of the rules as well as enforce them. The National Parks and the Tour Company, through the authority of the National Park Guide reserve the right to deny any Customer, in violation or disregard of rules, the ability to visit a site. Such violation may cause the Customer to be cancelled from the tour without recourse to refund.

Forbidden Items
The Tour Company, in conjunction with international law, local laws, and the rules of the National Parks, prohibit the Customer from carrying, either upon their person or in their baggage, any object or material of any nature that may be considered dangerous to the security of other travelers, the crew, the hotel, the yacht or the general public, including but not limited to, explosives, weapons of any kind including those used for sport, and inflammable objects while participating on any of the Tour Company’s trips. Furthermore, protecting the National Parks from introduced species is a serious offense, which is why the National Parks forbid visitors from transporting biological items, including, but not limited to, flowers, plants, fruits and seeds grown elsewhere, into the National Parks. The Customer should not attempt to bring items such as fresh food or flowers purchased in other countries or cities as these will/may be confiscated and the offender may be subject to a fine.

Illegal Substances
As well as being against the local laws, the transport or use of any illegal substance, including illicit drugs, is expressly forbidden while on a Tour Company tour. Penalties are severe for the discovery of illegal substances. Therefore, if such substances are used by, or found to be in the possession of the Customer, he or she will be put ashore at the next port of call without refund and be subject to arrest and prosecution under the law. The possession of even minor amounts of any illegal substances can lead to charges of trafficking, resulting in the offender serving over 6 months jail time prior to coming to trial where there is no true presumption of innocence and the burden of proof rests with the defendant.

Itineraries
Quasar Expeditions' itineraries are subject to change without prior notice for various factors including, but not limited to: safety, weather, mechanical breakdown, unforeseen emergencies, and the discretion of the Guide, staff, Quasar Expeditions and the National Parks.

Removal of Customer From Trip
Customers are responsible for informing Quasar Expeditions at the time of booking of any known illnesses, disabilities or medical condition, or, if not known at the time of booking, at the earliest opportunity thereafter prior to the departure for their journey. Any customer found to have understated or not declared their medical condition may be directed to leave the trip with no refund of the fare and with no liability to the Tour Company nor any associate organization, an employee, agent or contractors and the passenger must accept. Quasar Expeditions reserves the right to remove a customer from a trip if, in the opinion of the Tour Company or a Guide or equivalent, the health or conduct of the customer (immediately before or at any time after the start of the trip) appears likely to endanger the customer or others. In the event a customer is so removed or his/her participation terminated, Quasar Expeditions shall have no responsibility towards the customer and no refund shall be due. In the case of ill health, the company may at its discretion make such arrangements as it sees fit and recover the cost thereof from the customer.

Driving in Chile and Argentina
At least one person in each vehicle must be the age of 25 at the time of departure and hold a valid driver’s license that is valid for at least 6 month beyond trip arrival. This person must also prepared to drive the entire safari trip.

Driving under the influence (DUI) - Both Chilean and Argentine law are intolerant of driving while under the influence of alcohol. Those cited for violating the law in Chile or Argentina can expect to face charges during a court appearance with the need to arrange for legal representation, and depending on the blood alcohol level, could even go to prison. The Tour Company has a zero-tolerance policy for its tour participants driving under the influence during one of its Patagonia tours. If a participant is cited for driving under the influence by legal authorities during one of its Patagonia tours, by default this may result in the immediate suspension of the agreed to auto insurance policy with all liability deferring to the driver found in violation of the local laws. In addition, if a participant is cited for driving under the influence of an intoxicant, The Tour Company may at such time assume immediate control of vehicle that was leased to the driver and suspend the remainder of the tour without recourse to refund to the offending driver.

Smoking
Smoking is not permitted inside any of the hotels, but is allowed in designated outside areas. Smoking is prohibited inside of our Jeep vehicles and National Park rules forbid smoking on the trails.

surcharges & taxes

Surcharges & Taxes: The Tour Company reserves the right to apply additional surcharges and taxes to new and existing bookings for circumstances or reasons including, but not limited to the rules, regulations, legislation and discretion of the National Parks and the local government. Every effort will be made by the Tour Company to communicate new surcharges to the Customer in a timely manner.

gratuities

Gratuities to recognize excellent service are a personal matter and are entirely at the discretion of the Customer. Recommended amounts are available in the Pre-trip Document.

baggage

The Customer may bring a reasonable amount of clothing and personal effects. Airlines are strict with baggage limitations and the Customer is encouraged to contact individual airlines for weight limitations. The Tour Company is not responsible for loss or damage to baggage or any other personal item during air travel, hotel stays or other land services.

liability & assumption of risk

Beneficiary Entitlements: If a trip is purchased from the Tour Company in the name of a third person to be the beneficiary, that person is also bound to all statements and conditions contained herein as the Customer.

Release of Liability & Assumption of Risk: The Customer participating in and/or purchasing a trip from the Tour Company, does so with the full knowledge that an expedition to the Galapagos Islands, Patagonia, Ecuador, Peru, Chile, Argentina or Colombia with the Tour Company, and/or the areas visited by their trip, inherently involves risks and dangers including, but not limited to, the forces of nature, the unpredictable behavior of wild animals, strikes and/or civil unrest, roads, trails, travel by vehicles including taxis, buses, airplanes and ocean going vessels, exposure to high altitude, the consumption of alcoholic beverages, physical exertion for which the participant may not be prepared, and or negligence (but not willful or fraudulent conduct) on the part of the Tour Company, or others. During the trip the Customer may be exposed to additional risks and hazards including but not limited to the possibility of accident, injury or illness in a remote area without access to emergency care, rapid evacuation, adequate medical facilities or availability of medical supplies. The Customer acknowledges that the enjoyment and excitement derived from an expedition and/or adventure trip comes in part from the inherent risks incurred when traveling including exposure to the activities offered during a Tour Company tour such as, but not limited to, swimming, hiking, sea kayaking, snorkeling, horseback riding, navigations, ice trekking and scuba diving, which are all enjoyed with the Customer’s voluntary participation. Fully understanding these risks and that the cost of the Tour Company’s tours are based upon the Customer fully accepting the conditions stated and implied herein, as lawful consideration for being permitted by the Tour Company, to participate on a Tour Company tour and take part in corresponding activities and use of facilities and equipment. The Customer agrees to be responsible for their own welfare, and accept any and all risks of delay, unanticipated events, death, illness, injury or emotional trauma and acknowledge that they are voluntarily participating on the tour in full knowledge of these risks and therefore discharge the Tour Company and its owners, agents, contractors, affiliates and employees from and against any and all liability arising from their participation in the tour. The Customer further agrees that this release shall be legally binding upon themselves and all minors under the age of 21 traveling with them, their heirs, successors, assigns, and legal representatives; it being their intention to fully assume all the risk of travel and to release the Tour Company from any and all liabilities to the maximum extent permitted by law. In the unlikely event a legal dispute should arise involving any part of these statements whatsoever, the following conditions will apply: the dispute will be submitted to a neutral third-party mediator in Miami, Florida, with both parties splitting equally the costs of such a mediator. If the dispute cannot be resolved through mediation then the dispute shall be submitted for binding arbitration through an arbitration center in Miami, Florida. Resolution of the dispute will be governed by the laws of the state of Florida, and the maximum recoverable amount to which the Customer will be entitled under any and all circumstances will be the net cost of their trip paid the Tour Company.

Special Liability Release Regarding Land Services: The Tour Company gives notice that many of the services it provides in connection with its land services, including transportation, hotels and other forms of accommodations, restaurants and other services are often purchased from various independent suppliers not affiliated with the Tour Company. While the Tour Company seeks to work with the best suppliers available, the Tour Company has only a limited ability to control the operations of these providers. Therefore, The Customer purchasing land based programs through the Tour Company does so upon the express condition that the Tour Company shall not be liable for any delay, cancellation, mishap, inconvenience, expense, irregularity, bodily injury or death to the Customer or damage to property, occasioned through the conduct of default of any company or individual engaged in providing these services. Each of these suppliers is subject to the local laws and their liability may be limited by their tariffs, conditions of carriage, tickets, vouchers, international conventions and agreements.

Updated Versions of this Agreement: Because the Tour Company may periodically need to update its policies due to changes in the law, the policies of the Galapagos National Park, or for the benefit of its Customer or the Tour Company, the Customer Agreement may be updated periodically, therefore the version in effect at the time the Customer ‘indicates acceptance’ will be in governance as will all affecting changes in the law and National Parks policies.

privacy

Quasar Expeditions is committed to ensuring your privacy as a Quasar Expeditions' Web site visitor or client. You can be assured that Quasar Expeditions respects the relationship we have with our Web site visitors and clients and we do not sell any information offered to us via our Internet site. We keep all information obtained through our Web site confidential. It is Quasar Expeditions' policy that Web site visitor and client personal email information will not be shared with third parties except in the case of contracted partnerships for the purposes of providing value-added benefits to our Web site visitors and clients. This information is only used to make your visit to Quasar Expeditions' Web site more enjoyable and user-friendly. Web site request forms are used to make the request process easier by pre-filling some basic information upon completion of your initial Web site request form.

arbitration

Any controversy or claim arising out of or relating to this form or the performance there under, including without limitation any claim related to bodily injury, property damage or death, shall be settled by binding arbitration in Miami, Florida in accordance with the rules of the American Arbitration Association then existing, and judgment on the arbitration award may be entered in any court having jurisdiction over the subject matter of the controversy. This agreement to arbitrate does not waive or modify the liability release contained in this document.

payments

FOR ALL RESERVATIONS:

  • To confirm any Chile tour, please inquire with us about the deposit and payment terms as these vary from tour to tour.

Forms of payment: Forms of payment accepted by the Tour Company include wire transfers, credit cards and checks. Detailed information regarding forms of payment will appear on the Customer’s invoice or will be provided upon request by the Tour Company. For Travel professionals, please note we do not accept credit card payments, only wire transfers or checks.

Payments are due in the Tour Company’s offices on the due date specified on the passenger’s invoice and should be sent in a timely fashion to arrive by the above mentioned date. Failure to do so may result in the release of cabins, with rebooking subject to availability at the desecration of the Tour Company.

cancellations

FOR ALL RESERVATIONS:

The following cancellation fees will be applied to the Customer according to the number of days prior to departure that the Tour Company receives written notice of cancellation from the Customer. All cancellations must be made in writing and should be sent via email to the sales agent who made the Customer’s reservation for the Tour Company.

  • All payments will be forfeited

How to guard against cancellation fees: The Tour Company strongly recommends the Customer purchase trip cancellation / interrupt insurance directly after the reservation is confirmed. This coverage reimburses the Customer for most non-refundable costs of the tour should he or she need to cancel due to illness, injury or other reasons covered under the policy.

rates

The Tour Company publishes its trip prices as per person, based on double occupancy, unless otherwise indicated. All prices are in US Dollars. All prices are subject to change without notice. The Tour Company’s most recent pricing can be found on its website.

single & triple accommodations

Single travelers: Single travelers are required to pay a single supplement surcharge (varies by tour) to ensure that they have their own unshared room. Single accommodations are not available on all departures at the discretion of the Tour Company.

Triple accommodations: Please inquire with us as this varies by tour.

tour information, documents & forms

To prepare you, our Customer, for your tour, the Tour Company will provide the Customer with the following documentation and information, either via the web, PDF file or if requested, in hard copy form. Each document serves a specific purpose to ensure both parties meet their obligations to one another in carrying out a successful tour. If, for some reason, the Customer does not have access to the documents listed below, he or she should contact the Tour Company, which will provide the information in a timely fashion. The Tour Company will also provide the Customer with the forms listed below, which it requires to be completed and returned prior to departure in a timely fashion, so it is able to perform its obligations of providing services to the Customer. All the following documents may be updated as changes occur, in which case the Tour Company will strive to provide the Customer with the most up to date version.

Tour Itinerary: This document provides a detailed day-by-day account of the Customer’s upcoming trip.

Reservation and Medical Form: This document is used by the Customer to disclose important personal information to the Tour Company prior to the trip and is necessary to ensure the Customer has a safe and well organized tour. Disclosures include passport number, meal requirements, emergency contacts, flight information and more. The Reservation form, the medical form, the invoice and this document constitute the entire Agreement (per above), therefore this document must be returned completed, signed and dated as a condition of participation in the tour as the signature part of this Agreement. This form should be submitted within two weeks of confirming a booking and ideally as soon as possible following confirmation.

This document is also used by the Customer to disclose important medical information to the Tour Company prior to the trip and is necessary to ensure the Customer has a safe tour. Disclosures include medical conditions including allergies, medications being taken by the Customer or medical conditions which the Tour Company should be made aware of by the Customer in order for the Tour Company to safely provide services to the Customer, especially in the case of a medical emergency. All information provided in the form will be kept in strict confidence and only be shared with appropriate Tour Company personnel, medical professionals, insurance providers or immediate family members or those specified by the Customer in the form as necessary. This document must be returned completed, signed and dated as a condition of participation on the tour. This form should be submitted within two weeks of confirming a booking and ideally as soon as possible following confirmation.

Invoice: The Customer’s invoice shows, in brief, the services that have been contracted for and the days they are scheduled to take place along with the cost of the tour, when payments are due and detailed information on the forms of payment that are accepted by the Tour Company. If you, the Customer, have not received a copy of your invoice, please contact the Tour Company, which will provide one in a timely fashion. The Customer’s invoice may be updated to reflect the service ordered should they be revised.

Pre-departure Information: This provides detailed information to prepare the Customer for his or her travels with the Tour Company. It contains recommendations on clothing and equipment, information on passports and visas and much more. These matters are addressed in good faith but without responsibility on the part of the Tour Company.

entry, visa & vaccination requirements

Most countries require passports to be valid 6 months beyond the intended trip return date. It is the Customer’s responsibility to verify entry requirements with the corresponding consulate/embassy/state department to ensure that the passport, health (vaccinations, insurance, etc.) and other travel documents meet the entry requirements for all destinations included on the itinerary. Failure to do so could result in denial of entry into a country.

International Travel and Health Information:

- Please visit the World Health Organization's website that has the most up to date information on required health and travel vaccinations for all countries that you visit before, during or after your trip. To view this information, please visit; http://www.who.int/ith/en/

photography while on your trip

Quasar Expeditions reserves the right to take photographs during the operation of any of its programs and to use them for promotional purposes. By booking a program with Quasar Expeditions, travellers agree to allow their images to be used in such photographs. Travellers who prefer that their images not be used are asked to identify themselves to Quasar Expeditions prior to the final payment and they will be exempted from this photography waiver clause.

insurance and travel protection

Medical Evacuation (Medivac) Insurance Requirement: The Tour Company requires the Customer to purchase and show proof of Medical Evacuation Insurance coverage for the tour with the Tour Company as a condition of participation. This requirement is designed to protect the Customer against the high costs of becoming ill or injured in a remote location, where medical evacuation costs can run well into the tens of thousands of dollars, should medical evacuation become necessary. The Customer is advised to be aware of the coverage provided by the policy they purchase. Some policies provide coverage of transportation (airplane, helicopter, etc.) for the Customer to the nearest acceptable medical facility, which on the destinations we operate in, can be hundreds of miles away, while other coverage will insure full medical transport back to the Customer’s country of origin. As proof of such coverage the Customer is required to state on the medical form provided by the Tour Company, the name of the Customer’s covering insurance company, policy number and the international phone number provided by the insurance company to contact should an emergency arise. In some instances medical evacuation coverage may be provided through the Customer’s ongoing health insurance provider or other insurance entity; the Customer is therefore advised to check with his or her providers for such coverage. Medical Evacuation coverage is typically included as a component of a good travel insurance policy (see below). Because passengers are responsible for any and all costs that may arise from medical evacuation, in the event the Customer claims to, but does not have medical evacuation coverage, the Customer will be required to cover all his or her own medical evacuation expenses. The Customer should also make sure to purchase more than adequate coverage as he or she is responsible for all medivac expenses.

The Tour Company requires all passengers carry a minimum of $50,000 USD Medical Evacuation Insurance coverage and strongly recommends a good Trip Cancellation / Interrupt Policy. Passengers residing in the USA should also be aware that your Health Insurance including Medicare will not cover you outside the USA and does not include Medical evacuation. Therefore, you will need to purchase Travel Insurance which does include Medical Evacuation to ensure coverage.

Travel Insurance - Trip Cancellation / Interruption Coverage: The Tour Company recommends that the Customer purchase a travel protection plan that provides coverage for trip cancellation, trip interruption, baggage loss or delay as well as additional coverage (per above). Trip cancellation or interruption coverage should cover tour cancellation for reasons of force majeure including but not limited to weather conditions, government actions, war, riots, acts of God and mechanical breakdown, accidental damage or other means of transportation. These policies insure the Customer against paying out-of-pocket for non-refundable expenses of a tour in the form of cancellation fees should the Customer have to either cancel or miss part of a tour due to reasons covered in the policy, which typically include illness, injury and flight delay. Many of these policies include coverage for emergency medical evacuation mentioned above. The Tour Company may recommend or offer such policies under a recognized Travel Insurance Company to the Customer.

Pre-existing conditions: The Tour Company cannot overemphasize to the Customer with pre-existing conditions that trip cancellation / interruption insurance must typically be purchased within 24 hours to 14 days (depending on your insurance) from the time the reservation is confirmed to cover cancellation resulting from the pre-existing condition. For travel insurance to cover your pre-existing condition, you must be medically able to travel on the day you purchase your policy. For further information please contact your Travel protection provider.

medical & health requirements / physical qualifications

The Customer agrees that he or she is in good health and good physical condition and is physically qualified to participate in a tour of Chile provided by the Tour Company. If there is any question as to the physical or health condition of the Customer that may disqualify him/her from participating in the tour he or she should immediately contact the Tour Company so that both parties may clarify the issue and jointly arrive at a determination of participation.

Altitude:
- Traveling through the highlands may involve experiencing altitudes between 1,500 and 3,600 meters (8,203 and 11,812 ft) above sea level. Customers who are easily susceptible to altitude sickness or have difficulty breathing at higher elevations should consult with their physician before traveling to any of above-mentioned destinations.

If the Customer suffers from any medical condition, either physical or mental (including allergies) that might impact their travel experience, he or she should consult with their physician before participating in a tour and must advise the Tour Company of their condition and associated medical needs two weeks following confirmation (or at the earliest opportunity) once they have been given the medical go ahead by their doctor. The Tour Company reserves the right not to accept passengers on its tours based on medical and health issues. As mentioned above, all Customers are required to complete and return the Tour Company’s medical form prior to travel.

Should the Customer represent himself or herself as being qualified for the tour when he or she is not qualified, then the Tour Company, upon such discovery, may dismiss the Customer from the tour and the Customer will forfeit all funds paid to the Tour Company without recourse to substitution or refund and bear any cost associated with leaving the tour. To avoid this situation, the Tour Company strongly urges the Customer to accurately, fully and truthfully complete all tour related forms and for the Customer to contact the Tour Company immediately if there is any question as to qualification. The Tour Company is more than willing to accommodate persons with disabilities when it is able to do so, so long as it is informed in a timely fashion and agrees to such accommodation in advance so it may adequately make preparation. The Tour Company’s ultimate aim is to ensure the safety of its customers and crew members. Those with disabilities must fill out and complete the form called SAFETY AGREEMENT & ASSUMPTION OF RISKS (guests with disabilities) per above.

special diets

The Tour Company offers a varied menu (when meals are included in your tour), including international and local cuisines, designed to accommodate a variety of dietary needs including vegetarian diets. The Customer with special dietary needs is required to inform the Tour Company of additional dietary requirements two weeks following confirmation or at the earliest opportunity and should use the specified area in the Reservation Form for this purpose. General and specific needs must be clearly conveyed to the Tour Company. Every effort will be made to cater to such requests within reason and subject to availability of products in its destinations.

substitution

On the rare occasion that the Tour Company is not able to provide the service originally booked by the Customer, the Tour Company reserves the right to substitute and/or alter itineraries and/or other travel services including, but not limited to, hotel accommodations and excursions, if it deems necessary due to force majeure or mechanical failures, in addition to other reasons beyond the Tour Company’s control, including, but not limited to, cancellations by independent service providers, the directives of the National Parks as well as local government. The Tour Company will make every effort to find a vehicle, hotel accommodation, or excursion of equal or greater quality as a replacement. If there is a difference in the price between the original service booked and the replacement service, that difference will be refunded to the affected Customer accordingly only if the price of the substitute service is less than the price paid for the originally booked service.

- If the affected Customer accepts any substitution, the offered substitution will encompass the full extent of the offer with the understanding that by accepting any such offer, the Customer waives any right to further substitution, refund or additional compensation of any kind and will be asked to sign an agreement to this effect at the time the substitution is made.

- If the affected Customer chooses not to accept the substitution offered, the Tour Company reserves the right to cancel the trip (or the remainder of the trip) upon a refund pro rata per night not used according to the price paid by the Customer. In such cases, the Tour Company’s responsibility is limited to the net price pro rata it was paid for the trip as the full extent of the refund.

Cash Refunds
If The Passenger requests a cash refund due to an incident, problem, malfunction, etc. for which the Tour Company accepts responsibility, any such refund must be approved by the Tour Company’s finance department and communicated through to the passenger. A formal letter requesting for a refund must be received no later than 21 days from the date the trip ended. Once the refund has been approved by the Finance Department, payment will typically be sent to the passenger in no less than 4 weeks from the time of the complaint. No cash refunds will be provided for surcharges.

Credits
All credits that the Customer has with the Tour Company will be applied, within a reasonable time frame, under the discretion of the Tour Company’s Finance Department. However, the Tour Company is open to the Customer’s suggestions for the application of those credits. The Client may not apply any credits to future payments without previous approval of the Tour Company’s Finance Department. No credits can be applied for surcharges.

cancellations of a tour by the tour company

On the very rare occasion the Tour Company deems it necessary to cancel tour and is not able to arrive at any suitable substitution options, it reserves the right to cancel the tour in total and offer the affected Customer the following options:

- A replacement trip to be offered at a later date in accommodations of equal or greater value and replacement of any unused services such as hotels and excursions as well as the cost of changing the affected Customer’s international air tickets depending on the rules governing the ticket and subject to proof of cost of change. The cost of intervening hotels, meals and transportation associated with substitutions will be equal to the originally booked services. Expenses beyond the original booked services and/or any items not expressly covered in the original services, such as use of additional hotel services, are the sole responsibility of the Customer and not of the Tour Company. The Customer agrees not to commit to any third party penalties, fees or additional costs that will be included as part of the substitution request without the prior consent of the Tour Company.

- A refund of the full net amount the Tour Company was paid for the tour by the Customer, including the refund of any unused services such as airfare only if purchased through the Tour Company, as well as the cost of changing the affected passenger’s international air tickets only if for a future tour, depending on the rules governing the ticket and subject to proof of cost of change. The Customer agrees not to commit to any third party penalties, fees or additional costs that will be included as part of the refund request without the prior consent of the Tour Company. For reasons of force majeure as defined on the Inability to Perform section, the Tour Company reserves the right to pay to the Customer any approved refunds between 180 to 360 days after the date of approval of the refund.

In all the above mentioned cases in which the Tour Company pays a refund, either in total or pro rata, its responsibility will be limited to the net amount it was paid by the Customer for the tour.

inability to perform

The Tour Company shall not be liable for debacle or inability to perform its tours by reasons of strikes or industrial action, war, riot, acts of terrorism, civil commission, inability to obtain supplies, mechanical breakdown, accidental damage and other circumstances beyond its control. The Tour Company may, due to circumstances of force majeure, or unexpected events, vary the time of day of the departures of its trips, or alter its tour programs and itineraries without advance notice for the above mentioned reasons. These reasons include, but are not limited to: changing weather and the forces of nature, wildlife nesting habits, the safety of its passengers and staff, the discretion, rules, regulations and legislation of the National Parks and the local government and technical reasons. Under the aforementioned conditions the Tour Company is under no obligation whatsoever to provide substitution, replacement of services or refunds to the Customer so affected.

customer obligations

In addition to obeying the Tour Company's rules and the rules of the National Parks, The Customer has a responsibility to the Tour Company, its staff and other passengers as well as to Guides and drivers for understanding the conditions explicitly and implicitly communicated in the trip itinerary, this document and pre-trip documents, as well as information communicated by guides and staff members throughout their tour, following normal patterns of social behavior and observing all safety requirements without exception, while acting in an appropriate and respectful manner toward staff members. The Tour Company reserves the right to cancel the tour of a Customer at any time, without recourse to refund or reimbursement, who acts in a hostile and/or disruptive manner, who fragrantly displays disregard for the welfare of other passengers, staff members and wildlife or for failing to adhere to the above stated responsibilities.

The National Parks
Some of the Tour Company’s tours take place within and under the auspices of several National Parks, which stipulate that without exception all its rules and regulations must be followed by all park visitors, whose responsibility it is to know and obey the National Park rules. The Tour Company’s tours are led by certified guides, who inform visitors of the rules as well as enforce them. The National Parks and the Tour Company, through the authority of the National Park Guide reserve the right to deny any Customer, in violation or disregard of rules, the ability to visit a site. Such violation may cause the Customer to be cancelled from the tour without recourse to refund.

Forbidden Items
The Tour Company, in conjunction with international law, local laws, and the rules of the National Parks, prohibit the Customer from carrying, either upon their person or in their baggage, any object or material of any nature that may be considered dangerous to the security of other travelers, the crew, the hotel, the yacht or the general public, including but not limited to, explosives, weapons of any kind including those used for sport, and inflammable objects while participating on any of the Tour Company’s trips. Furthermore, protecting the National Parks from introduced species is a serious offense, which is why the National Parks forbid visitors from transporting biological items, including, but not limited to, flowers, plants, fruits and seeds grown elsewhere, into the National Parks. The Customer should not attempt to bring items such as fresh food or flowers purchased in other countries or cities as these will/may be confiscated and the offender may be subject to a fine.

Illegal Substances
As well as being against the local laws, the transport or use of any illegal substance, including illicit drugs, is expressly forbidden while on a Tour Company tour. Penalties are severe for the discovery of illegal substances. Therefore, if such substances are used by, or found to be in the possession of the Customer, he or she will be put ashore at the next port of call without refund and be subject to arrest and prosecution under the law. The possession of even minor amounts of any illegal substances can lead to charges of trafficking, resulting in the offender serving over 6 months jail time prior to coming to trial where there is no true presumption of innocence and the burden of proof rests with the defendant.

Itineraries
Quasar Expeditions' itineraries are subject to change without prior notice for various factors including, but not limited to: safety, weather, mechanical breakdown, unforeseen emergencies, and the discretion of the Guide, staff, Quasar Expeditions and the National Parks.

Removal of Customer From Trip
Customers are responsible for informing Quasar Expeditions at the time of booking of any known illnesses, disabilities or medical condition, or, if not known at the time of booking, at the earliest opportunity thereafter prior to the departure for their journey. Any customer found to have understated or not declared their medical condition may be directed to leave the trip with no refund of the fare and with no liability to the Tour Company nor any associate organization, an employee, agent or contractors and the passenger must accept. Quasar Expeditions reserves the right to remove a customer from a trip if, in the opinion of the Tour Company or a Guide or equivalent, the health or conduct of the customer (immediately before or at any time after the start of the trip) appears likely to endanger the customer or others. In the event a customer is so removed or his/her participation terminated, Quasar Expeditions shall have no responsibility towards the customer and no refund shall be due. In the case of ill health, the company may at its discretion make such arrangements as it sees fit and recover the cost thereof from the customer.

surcharges & taxes

Surcharges & Taxes: The Tour Company reserves the right to apply additional surcharges and taxes to new and existing bookings for circumstances or reasons including, but not limited to the rules, regulations, legislation and discretion of the National Parks and the local government. Every effort will be made by the Tour Company to communicate new surcharges to the Customer in a timely manner.

gratuities

Gratuities to recognize excellent service are a personal matter and are entirely at the discretion of the Customer. Recommended amounts are available upon request.

baggage

The Customer may bring a reasonable amount of clothing and personal effects. Airlines are strict with baggage limitations and the Customer is encouraged to contact individual airlines for weight limitations. The Tour Company is not responsible for loss or damage to baggage or any other personal item during air travel, hotel stays or other land services.

liability & assumption of risk

Beneficiary Entitlements: If a trip is purchased from the Tour Company in the name of a third person to be the beneficiary, that person is also bound to all statements and conditions contained herein as the Customer.

Release of Liability & Assumption of Risk: The Customer participating in and/or purchasing a trip from the Tour Company, does so with the full knowledge that an expedition to the Galapagos Islands, Patagonia, Ecuador, Peru, Chile, Argentina or Colombia with the Tour Company, and/or the areas visited by their trip, inherently involves risks and dangers including, but not limited to, the forces of nature, the unpredictable behavior of wild animals, strikes and/or civil unrest, roads, trails, travel by vehicles including taxis, buses, airplanes and ocean going vessels, exposure to high altitude, the consumption of alcoholic beverages, physical exertion for which the participant may not be prepared, and or negligence (but not willful or fraudulent conduct) on the part of the Tour Company, or others. During the trip the Customer may be exposed to additional risks and hazards including but not limited to the possibility of accident, injury or illness in a remote area without access to emergency care, rapid evacuation, adequate medical facilities or availability of medical supplies. The Customer acknowledges that the enjoyment and excitement derived from an expedition and/or adventure trip comes in part from the inherent risks incurred when traveling including exposure to the activities offered during a Tour Company tour such as, but not limited to, swimming, hiking, sea kayaking, snorkeling, horseback riding, navigations, ice trekking and scuba diving, which are all enjoyed with the Customer’s voluntary participation. Fully understanding these risks and that the cost of the Tour Company’s tours are based upon the Customer fully accepting the conditions stated and implied herein, as lawful consideration for being permitted by the Tour Company, to participate on a Tour Company tour and take part in corresponding activities and use of facilities and equipment. The Customer agrees to be responsible for their own welfare, and accept any and all risks of delay, unanticipated events, death, illness, injury or emotional trauma and acknowledge that they are voluntarily participating on the tour in full knowledge of these risks and therefore discharge the Tour Company and its owners, agents, contractors, affiliates and employees from and against any and all liability arising from their participation in the tour. The Customer further agrees that this release shall be legally binding upon themselves and all minors under the age of 21 traveling with them, their heirs, successors, assigns, and legal representatives; it being their intention to fully assume all the risk of travel and to release the Tour Company from any and all liabilities to the maximum extent permitted by law. In the unlikely event a legal dispute should arise involving any part of these statements whatsoever, the following conditions will apply: the dispute will be submitted to a neutral third-party mediator in Miami, Florida, with both parties splitting equally the costs of such a mediator. If the dispute cannot be resolved through mediation then the dispute shall be submitted for binding arbitration through an arbitration center in Miami, Florida. Resolution of the dispute will be governed by the laws of the state of Florida, and the maximum recoverable amount to which the Customer will be entitled under any and all circumstances will be the net cost of their trip paid the Tour Company.

Special Liability Release Regarding Land Services: The Tour Company gives notice that many of the services it provides in connection with its land services, including transportation, hotels and other forms of accommodations, restaurants and other services are often purchased from various independent suppliers not affiliated with the Tour Company. While the Tour Company seeks to work with the best suppliers available, the Tour Company has only a limited ability to control the operations of these providers. Therefore, The Customer purchasing land based programs through the Tour Company does so upon the express condition that the Tour Company shall not be liable for any delay, cancellation, mishap, inconvenience, expense, irregularity, bodily injury or death to the Customer or damage to property, occasioned through the conduct of default of any company or individual engaged in providing these services. Each of these suppliers is subject to the local laws and their liability may be limited by their tariffs, conditions of carriage, tickets, vouchers, international conventions and agreements.

Updated Versions of this Agreement: Because the Tour Company may periodically need to update its policies due to changes in the law, the policies of the Galapagos National Park, or for the benefit of its Customer or the Tour Company, the Customer Agreement may be updated periodically, therefore the version in effect at the time the Customer ‘indicates acceptance’ will be in governance as will all affecting changes in the law and National Parks policies.

privacy

Quasar Expeditions is committed to ensuring your privacy as a Quasar Expeditions' Web site visitor or client. You can be assured that Quasar Expeditions respects the relationship we have with our Web site visitors and clients and we do not sell any information offered to us via our Internet site. We keep all information obtained through our Web site confidential. It is Quasar Expeditions' policy that Web site visitor and client personal email information will not be shared with third parties except in the case of contracted partnerships for the purposes of providing value-added benefits to our Web site visitors and clients. This information is only used to make your visit to Quasar Expeditions' Web site more enjoyable and user-friendly. Web site request forms are used to make the request process easier by pre-filling some basic information upon completion of your initial Web site request form.

arbitration

Any controversy or claim arising out of or relating to this form or the performance there under, including without limitation any claim related to bodily injury, property damage or death, shall be settled by binding arbitration in Miami, Florida in accordance with the rules of the American Arbitration Association then existing, and judgment on the arbitration award may be entered in any court having jurisdiction over the subject matter of the controversy. This agreement to arbitrate does not waive or modify the liability release contained in this document.

payments

FOR ALL RESERVATIONS:

  • To confirm any Argentina tour, please inquire with us about the deposit and payment terms as these vary from tour to tour.

Forms of payment: Forms of payment accepted by the Tour Company include wire transfers, credit cards and checks. Detailed information regarding forms of payment will appear on the Customer’s invoice or will be provided upon request by the Tour Company. For Travel professionals, please note we do not accept credit card payments, only wire transfers or checks.

Payments are due in the Tour Company’s offices on the due date specified on the passenger’s invoice and should be sent in a timely fashion to arrive by the above mentioned date. Failure to do so may result in the release of cabins, with rebooking subject to availability at the desecration of the Tour Company.

cancellations

FOR ALL RESERVATIONS:

The following cancellation fees will be applied to the Customer according to the number of days prior to departure that the Tour Company receives written notice of cancellation from the Customer. All cancellations must be made in writing and should be sent via email to the sales agent who made the Customer’s reservation for the Tour Company.

  • All payments will be forfeited

How to guard against cancellation fees: The Tour Company strongly recommends the Customer purchase trip cancellation / interrupt insurance directly after the reservation is confirmed. This coverage reimburses the Customer for most non-refundable costs of the tour should he or she need to cancel due to illness, injury or other reasons covered under the policy.

rates

The Tour Company publishes its trip prices as per person, based on double occupancy, unless otherwise indicated. All prices are in US Dollars. All prices are subject to change without notice. The Tour Company’s most recent pricing can be found on its website.

rate adjustments for services in argentina

Due to the economic situation and instability of the Argentinian peso, the Tour Company reserves the right to review and modify the rates for all services in Argentina including but not limited to hotels, transfers and excursions. Prior notice of any pricing adjustments will be promptly communicated to the Customer, who has the right to accept the pricing adjustment or cancel the affected service.

single & triple accommodations

Single travelers: Single travelers are required to pay a single supplement surcharge (varies by tour) to ensure that they have their own unshared room. Single accommodations are not available on all departures at the discretion of the Tour Company.

Triple accommodations: Please inquire with us as this varies by tour.

tour information, documents & forms

To prepare you, our Customer, for your tour, the Tour Company will provide the Customer with the following documentation and information, either via the web, PDF file or if requested, in hard copy form. Each document serves a specific purpose to ensure both parties meet their obligations to one another in carrying out a successful tour. If, for some reason, the Customer does not have access to the documents listed below, he or she should contact the Tour Company, which will provide the information in a timely fashion. The Tour Company will also provide the Customer with the forms listed below, which it requires to be completed and returned prior to departure in a timely fashion, so it is able to perform its obligations of providing services to the Customer. All the following documents may be updated as changes occur, in which case the Tour Company will strive to provide the Customer with the most up to date version.

Tour Itinerary: This document provides a detailed day-by-day account of the Customer’s upcoming trip.

Reservation and Medical Form: This document is used by the Customer to disclose important personal information to the Tour Company prior to the trip and is necessary to ensure the Customer has a safe and well organized tour. Disclosures include passport number, meal requirements, emergency contacts, flight information and more. The Reservation form, the medical form, the invoice and this document constitute the entire Agreement (per above), therefore this document must be returned completed, signed and dated as a condition of participation in the tour as the signature part of this Agreement. This form should be submitted within two weeks of confirming a booking and ideally as soon as possible following confirmation.

This document is also used by the Customer to disclose important medical information to the Tour Company prior to the trip and is necessary to ensure the Customer has a safe tour. Disclosures include medical conditions including allergies, medications being taken by the Customer or medical conditions which the Tour Company should be made aware of by the Customer in order for the Tour Company to safely provide services to the Customer, especially in the case of a medical emergency. All information provided in the form will be kept in strict confidence and only be shared with appropriate Tour Company personnel, medical professionals, insurance providers or immediate family members or those specified by the Customer in the form as necessary. This document must be returned completed, signed and dated as a condition of participation on the tour. This form should be submitted within two weeks of confirming a booking and ideally as soon as possible following confirmation.

Invoice: The Customer’s invoice shows, in brief, the services that have been contracted for and the days they are scheduled to take place along with the cost of the tour, when payments are due and detailed information on the forms of payment that are accepted by the Tour Company. If you, the Customer, have not received a copy of your invoice, please contact the Tour Company, which will provide one in a timely fashion. The Customer’s invoice may be updated to reflect the service ordered should they be revised.

Pre-departure Information: This provides detailed information to prepare the Customer for his or her travels with the Tour Company. It contains recommendations on clothing and equipment, information on passports and visas and much more. These matters are addressed in good faith but without responsibility on the part of the Tour Company.

entry, visa & vaccination requirements

Most countries require passports to be valid 6 months beyond the intended trip return date. It is the Customer’s responsibility to verify entry requirements with the corresponding consulate/embassy/state department to ensure that the passport, health (vaccinations, insurance, etc.) and other travel documents meet the entry requirements for all destinations included on the itinerary. Failure to do so could result in denial of entry into a country.

International Travel and Health Information:

- Please visit the World Health Organization's website that has the most up to date information on required health and travel vaccinations for all countries that you visit before, during or after your trip. To view this information, please visit; http://www.who.int/ith/en/

photography while on your trip

Quasar Expeditions reserves the right to take photographs during the operation of any of its programs and to use them for promotional purposes. By booking a program with Quasar Expeditions, travellers agree to allow their images to be used in such photographs. Travellers who prefer that their images not be used are asked to identify themselves to Quasar Expeditions prior to the final payment and they will be exempted from this photography waiver clause.

insurance and travel protection

Medical Evacuation (Medivac) Insurance Requirement: The Tour Company requires the Customer to purchase and show proof of Medical Evacuation Insurance coverage for the tour with the Tour Company as a condition of participation. This requirement is designed to protect the Customer against the high costs of becoming ill or injured in a remote location, where medical evacuation costs can run well into the tens of thousands of dollars, should medical evacuation become necessary. The Customer is advised to be aware of the coverage provided by the policy they purchase. Some policies provide coverage of transportation (airplane, helicopter, etc.) for the Customer to the nearest acceptable medical facility, which on the destinations we operate in, can be hundreds of miles away, while other coverage will insure full medical transport back to the Customer’s country of origin. As proof of such coverage the Customer is required to state on the medical form provided by the Tour Company, the name of the Customer’s covering insurance company, policy number and the international phone number provided by the insurance company to contact should an emergency arise. In some instances medical evacuation coverage may be provided through the Customer’s ongoing health insurance provider or other insurance entity; the Customer is therefore advised to check with his or her providers for such coverage. Medical Evacuation coverage is typically included as a component of a good travel insurance policy (see below). Because passengers are responsible for any and all costs that may arise from medical evacuation, in the event the Customer claims to, but does not have medical evacuation coverage, the Customer will be required to cover all his or her own medical evacuation expenses. The Customer should also make sure to purchase more than adequate coverage as he or she is responsible for all medivac expenses.

The Tour Company requires all passengers carry a minimum of $50,000 USD Medical Evacuation Insurance coverage and strongly recommends a good Trip Cancellation / Interrupt Policy. Passengers residing in the USA should also be aware that your Health Insurance including Medicare will not cover you outside the USA and does not include Medical evacuation. Therefore, you will need to purchase Travel Insurance which does include Medical Evacuation to ensure coverage.

Travel Insurance - Trip Cancellation / Interruption Coverage: The Tour Company recommends that the Customer purchase a travel protection plan that provides coverage for trip cancellation, trip interruption, baggage loss or delay as well as additional coverage (per above). Trip cancellation or interruption coverage should cover tour cancellation for reasons of force majeure including but not limited to weather conditions, government actions, war, riots, acts of God and mechanical breakdown, accidental damage or other means of transportation. These policies insure the Customer against paying out-of-pocket for non-refundable expenses of a tour in the form of cancellation fees should the Customer have to either cancel or miss part of a tour due to reasons covered in the policy, which typically include illness, injury and flight delay. Many of these policies include coverage for emergency medical evacuation mentioned above. The Tour Company may recommend or offer such policies under a recognized Travel Insurance Company to the Customer.

Pre-existing conditions: The Tour Company cannot overemphasize to the Customer with pre-existing conditions that trip cancellation / interruption insurance must typically be purchased within 24 hours to 14 days (depending on your insurance) from the time the reservation is confirmed to cover cancellation resulting from the pre-existing condition. For travel insurance to cover your pre-existing condition, you must be medically able to travel on the day you purchase your policy. For further information please contact your Travel protection provider.

medical & health requirements / physical qualifications

The Customer agrees that he or she is in good health and good physical condition and is physically qualified to participate in a tour of Argentina provided by the Tour Company. If there is any question as to the physical or health condition of the Customer that may disqualify him/her from participating in the tour he or she should immediately contact the Tour Company so that both parties may clarify the issue and jointly arrive at a determination of participation.

Altitude:
- Traveling through the highlands may involve experiencing altitudes between 1,500 and 3,600 meters (8,203 and 11,812 ft) above sea level. Customers who are easily susceptible to altitude sickness or have difficulty breathing at higher elevations should consult with their physician before traveling to any of above-mentioned destinations.

If the Customer suffers from any medical condition, either physical or mental (including allergies) that might impact their travel experience, he or she should consult with their physician before participating in a tour and must advise the Tour Company of their condition and associated medical needs two weeks following confirmation (or at the earliest opportunity) once they have been given the medical go ahead by their doctor. The Tour Company reserves the right not to accept passengers on its tours based on medical and health issues. As mentioned above, all Customers are required to complete and return the Tour Company’s medical form prior to travel.

Should the Customer represent himself or herself as being qualified for the tour when he or she is not qualified, then the Tour Company, upon such discovery, may dismiss the Customer from the tour and the Customer will forfeit all funds paid to the Tour Company without recourse to substitution or refund and bear any cost associated with leaving the tour. To avoid this situation, the Tour Company strongly urges the Customer to accurately, fully and truthfully complete all tour related forms and for the Customer to contact the Tour Company immediately if there is any question as to qualification. The Tour Company is more than willing to accommodate persons with disabilities when it is able to do so, so long as it is informed in a timely fashion and agrees to such accommodation in advance so it may adequately make preparation. The Tour Company’s ultimate aim is to ensure the safety of its customers and crew members. Those with disabilities must fill out and complete the form called SAFETY AGREEMENT & ASSUMPTION OF RISKS (guests with disabilities) per above.

special diets

The Tour Company offers a varied menu (when meals are included in your tour), including international and local cuisines, designed to accommodate a variety of dietary needs including vegetarian diets. The Customer with special dietary needs is required to inform the Tour Company of additional dietary requirements two weeks following confirmation or at the earliest opportunity and should use the specified area in the Reservation Form for this purpose. General and specific needs must be clearly conveyed to the Tour Company. Every effort will be made to cater to such requests within reason and subject to availability of products in its destinations.

substitution

On the rare occasion that the Tour Company is not able to provide the service originally booked by the Customer, the Tour Company reserves the right to substitute and/or alter itineraries and/or other travel services including, but not limited to, hotel accommodations and excursions, if it deems necessary due to force majeure or mechanical failures, in addition to other reasons beyond the Tour Company’s control, including, but not limited to, cancellations by independent service providers, the directives of the National Parks as well as local government. The Tour Company will make every effort to find a vehicle, hotel accommodation, or excursion of equal or greater quality as a replacement. If there is a difference in the price between the original service booked and the replacement service, that difference will be refunded to the affected Customer accordingly only if the price of the substitute service is less than the price paid for the originally booked service.

- If the affected Customer accepts any substitution, the offered substitution will encompass the full extent of the offer with the understanding that by accepting any such offer, the Customer waives any right to further substitution, refund or additional compensation of any kind and will be asked to sign an agreement to this effect at the time the substitution is made.

- If the affected Customer chooses not to accept the substitution offered, the Tour Company reserves the right to cancel the trip (or the remainder of the trip) upon a refund pro rata per night not used according to the price paid by the Customer. In such cases, the Tour Company’s responsibility is limited to the net price pro rata it was paid for the trip as the full extent of the refund.

Cash Refunds
If The Passenger requests a cash refund due to an incident, problem, malfunction, etc. for which the Tour Company accepts responsibility, any such refund must be approved by the Tour Company’s finance department and communicated through to the passenger. A formal letter requesting for a refund must be received no later than 21 days from the date the trip ended. Once the refund has been approved by the Finance Department, payment will typically be sent to the passenger in no less than 4 weeks from the time of the complaint. No cash refunds will be provided for surcharges.

Credits
All credits that the Customer has with the Tour Company will be applied, within a reasonable time frame, under the discretion of the Tour Company’s Finance Department. However, the Tour Company is open to the Customer’s suggestions for the application of those credits. The Client may not apply any credits to future payments without previous approval of the Tour Company’s Finance Department. No credits can be applied for surcharges.

cancellations of a tour by the tour company

On the very rare occasion the Tour Company deems it necessary to cancel tour and is not able to arrive at any suitable substitution options, it reserves the right to cancel the tour in total and offer the affected Customer the following options:

- A replacement trip to be offered at a later date in accommodations of equal or greater value and replacement of any unused services such as hotels and excursions as well as the cost of changing the affected Customer’s international air tickets depending on the rules governing the ticket and subject to proof of cost of change. The cost of intervening hotels, meals and transportation associated with substitutions will be equal to the originally booked services. Expenses beyond the original booked services and/or any items not expressly covered in the original services, such as use of additional hotel services, are the sole responsibility of the Customer and not of the Tour Company. The Customer agrees not to commit to any third party penalties, fees or additional costs that will be included as part of the substitution request without the prior consent of the Tour Company.

- A refund of the full net amount the Tour Company was paid for the tour by the Customer, including the refund of any unused services such as airfare only if purchased through the Tour Company, as well as the cost of changing the affected passenger’s international air tickets only if for a future tour, depending on the rules governing the ticket and subject to proof of cost of change. The Customer agrees not to commit to any third party penalties, fees or additional costs that will be included as part of the refund request without the prior consent of the Tour Company. For reasons of force majeure as defined on the Inability to Perform section, the Tour Company reserves the right to pay to the Customer any approved refunds between 180 to 360 days after the date of approval of the refund.

In all the above mentioned cases in which the Tour Company pays a refund, either in total or pro rata, its responsibility will be limited to the net amount it was paid by the Customer for the tour.

inability to perform

The Tour Company shall not be liable for debacle or inability to perform its tours by reasons of strikes or industrial action, war, riot, acts of terrorism, civil commission, inability to obtain supplies, mechanical breakdown, accidental damage and other circumstances beyond its control. The Tour Company may, due to circumstances of force majeure, or unexpected events, vary the time of day of the departures of its trips, or alter its tour programs and itineraries without advance notice for the above mentioned reasons. These reasons include, but are not limited to: changing weather and the forces of nature, wildlife nesting habits, the safety of its passengers and staff, the discretion, rules, regulations and legislation of the National Parks and the local government and technical reasons. Under the aforementioned conditions the Tour Company is under no obligation whatsoever to provide substitution, replacement of services or refunds to the Customer so affected.

customer obligations

In addition to obeying the Tour Company's rules and the rules of the National Parks, The Customer has a responsibility to the Tour Company, its staff and other passengers as well as to Guides and drivers for understanding the conditions explicitly and implicitly communicated in the trip itinerary, this document and pre-trip documents, as well as information communicated by guides and staff members throughout their tour, following normal patterns of social behavior and observing all safety requirements without exception, while acting in an appropriate and respectful manner toward staff members. The Tour Company reserves the right to cancel the tour of a Customer at any time, without recourse to refund or reimbursement, who acts in a hostile and/or disruptive manner, who fragrantly displays disregard for the welfare of other passengers, staff members and wildlife or for failing to adhere to the above stated responsibilities.

The National Parks
Some of the Tour Company’s tours take place within and under the auspices of several National Parks, which stipulate that without exception all its rules and regulations must be followed by all park visitors, whose responsibility it is to know and obey the National Park rules. The Tour Company’s tours are led by certified guides, who inform visitors of the rules as well as enforce them. The National Parks and the Tour Company, through the authority of the National Park Guide reserve the right to deny any Customer, in violation or disregard of rules, the ability to visit a site. Such violation may cause the Customer to be cancelled from the tour without recourse to refund.

Forbidden Items
The Tour Company, in conjunction with international law, local laws, and the rules of the National Parks, prohibit the Customer from carrying, either upon their person or in their baggage, any object or material of any nature that may be considered dangerous to the security of other travelers, the crew, the hotel, the yacht or the general public, including but not limited to, explosives, weapons of any kind including those used for sport, and inflammable objects while participating on any of the Tour Company’s trips. Furthermore, protecting the National Parks from introduced species is a serious offense, which is why the National Parks forbid visitors from transporting biological items, including, but not limited to, flowers, plants, fruits and seeds grown elsewhere, into the National Parks. The Customer should not attempt to bring items such as fresh food or flowers purchased in other countries or cities as these will/may be confiscated and the offender may be subject to a fine.

Illegal Substances
As well as being against the local laws, the transport or use of any illegal substance, including illicit drugs, is expressly forbidden while on a Tour Company tour. Penalties are severe for the discovery of illegal substances. Therefore, if such substances are used by, or found to be in the possession of the Customer, he or she will be put ashore at the next port of call without refund and be subject to arrest and prosecution under the law. The possession of even minor amounts of any illegal substances can lead to charges of trafficking, resulting in the offender serving over 6 months jail time prior to coming to trial where there is no true presumption of innocence and the burden of proof rests with the defendant.

Itineraries
Quasar Expeditions' itineraries are subject to change without prior notice for various factors including, but not limited to: safety, weather, mechanical breakdown, unforeseen emergencies, and the discretion of the Guide, staff, Quasar Expeditions and the National Parks.

Removal of Customer From Trip
Customers are responsible for informing Quasar Expeditions at the time of booking of any known illnesses, disabilities or medical condition, or, if not known at the time of booking, at the earliest opportunity thereafter prior to the departure for their journey. Any customer found to have understated or not declared their medical condition may be directed to leave the trip with no refund of the fare and with no liability to the Tour Company nor any associate organization, an employee, agent or contractors and the passenger must accept. Quasar Expeditions reserves the right to remove a customer from a trip if, in the opinion of the Tour Company or a Guide or equivalent, the health or conduct of the customer (immediately before or at any time after the start of the trip) appears likely to endanger the customer or others. In the event a customer is so removed or his/her participation terminated, Quasar Expeditions shall have no responsibility towards the customer and no refund shall be due. In the case of ill health, the company may at its discretion make such arrangements as it sees fit and recover the cost thereof from the customer.

surcharges & taxes

Surcharges & Taxes: The Tour Company reserves the right to apply additional surcharges and taxes to new and existing bookings for circumstances or reasons including, but not limited to the rules, regulations, legislation and discretion of the National Parks and the local government. Every effort will be made by the Tour Company to communicate new surcharges to the Customer in a timely manner.

gratuities

Gratuities to recognize excellent service are a personal matter and are entirely at the discretion of the Customer. Recommended amounts are available upon request.

baggage

The Customer may bring a reasonable amount of clothing and personal effects. Airlines are strict with baggage limitations and the Customer is encouraged to contact individual airlines for weight limitations. The Tour Company is not responsible for loss or damage to baggage or any other personal item during air travel, hotel stays or other land services.

liability & assumption of risk

Beneficiary Entitlements: If a trip is purchased from the Tour Company in the name of a third person to be the beneficiary, that person is also bound to all statements and conditions contained herein as the Customer.

Release of Liability & Assumption of Risk: The Customer participating in and/or purchasing a trip from the Tour Company, does so with the full knowledge that an expedition to the Galapagos Islands, Patagonia, Ecuador, Peru, Chile, Argentina or Colombia with the Tour Company, and/or the areas visited by their trip, inherently involves risks and dangers including, but not limited to, the forces of nature, the unpredictable behavior of wild animals, strikes and/or civil unrest, roads, trails, travel by vehicles including taxis, buses, airplanes and ocean going vessels, exposure to high altitude, the consumption of alcoholic beverages, physical exertion for which the participant may not be prepared, and or negligence (but not willful or fraudulent conduct) on the part of the Tour Company, or others. During the trip the Customer may be exposed to additional risks and hazards including but not limited to the possibility of accident, injury or illness in a remote area without access to emergency care, rapid evacuation, adequate medical facilities or availability of medical supplies. The Customer acknowledges that the enjoyment and excitement derived from an expedition and/or adventure trip comes in part from the inherent risks incurred when traveling including exposure to the activities offered during a Tour Company tour such as, but not limited to, swimming, hiking, sea kayaking, snorkeling, horseback riding, navigations, ice trekking and scuba diving, which are all enjoyed with the Customer’s voluntary participation. Fully understanding these risks and that the cost of the Tour Company’s tours are based upon the Customer fully accepting the conditions stated and implied herein, as lawful consideration for being permitted by the Tour Company, to participate on a Tour Company tour and take part in corresponding activities and use of facilities and equipment. The Customer agrees to be responsible for their own welfare, and accept any and all risks of delay, unanticipated events, death, illness, injury or emotional trauma and acknowledge that they are voluntarily participating on the tour in full knowledge of these risks and therefore discharge the Tour Company and its owners, agents, contractors, affiliates and employees from and against any and all liability arising from their participation in the tour. The Customer further agrees that this release shall be legally binding upon themselves and all minors under the age of 21 traveling with them, their heirs, successors, assigns, and legal representatives; it being their intention to fully assume all the risk of travel and to release the Tour Company from any and all liabilities to the maximum extent permitted by law. In the unlikely event a legal dispute should arise involving any part of these statements whatsoever, the following conditions will apply: the dispute will be submitted to a neutral third-party mediator in Miami, Florida, with both parties splitting equally the costs of such a mediator. If the dispute cannot be resolved through mediation then the dispute shall be submitted for binding arbitration through an arbitration center in Miami, Florida. Resolution of the dispute will be governed by the laws of the state of Florida, and the maximum recoverable amount to which the Customer will be entitled under any and all circumstances will be the net cost of their trip paid the Tour Company.

Special Liability Release Regarding Land Services: The Tour Company gives notice that many of the services it provides in connection with its land services, including transportation, hotels and other forms of accommodations, restaurants and other services are often purchased from various independent suppliers not affiliated with the Tour Company. While the Tour Company seeks to work with the best suppliers available, the Tour Company has only a limited ability to control the operations of these providers. Therefore, The Customer purchasing land based programs through the Tour Company does so upon the express condition that the Tour Company shall not be liable for any delay, cancellation, mishap, inconvenience, expense, irregularity, bodily injury or death to the Customer or damage to property, occasioned through the conduct of default of any company or individual engaged in providing these services. Each of these suppliers is subject to the local laws and their liability may be limited by their tariffs, conditions of carriage, tickets, vouchers, international conventions and agreements.

Updated Versions of this Agreement: Because the Tour Company may periodically need to update its policies due to changes in the law, the policies of the Galapagos National Park, or for the benefit of its Customer or the Tour Company, the Customer Agreement may be updated periodically, therefore the version in effect at the time the Customer ‘indicates acceptance’ will be in governance as will all affecting changes in the law and National Parks policies.

privacy

Quasar Expeditions is committed to ensuring your privacy as a Quasar Expeditions' Web site visitor or client. You can be assured that Quasar Expeditions respects the relationship we have with our Web site visitors and clients and we do not sell any information offered to us via our Internet site. We keep all information obtained through our Web site confidential. It is Quasar Expeditions' policy that Web site visitor and client personal email information will not be shared with third parties except in the case of contracted partnerships for the purposes of providing value-added benefits to our Web site visitors and clients. This information is only used to make your visit to Quasar Expeditions' Web site more enjoyable and user-friendly. Web site request forms are used to make the request process easier by pre-filling some basic information upon completion of your initial Web site request form.

arbitration

Any controversy or claim arising out of or relating to this form or the performance there under, including without limitation any claim related to bodily injury, property damage or death, shall be settled by binding arbitration in Miami, Florida in accordance with the rules of the American Arbitration Association then existing, and judgment on the arbitration award may be entered in any court having jurisdiction over the subject matter of the controversy. This agreement to arbitrate does not waive or modify the liability release contained in this document.

payments

FOR ALL RESERVATIONS:

  • To confirm a Amazon reservation: A $300 USD non-refundable per person deposit is due from the Customer at the time of booking.
  • To confirm a tour that includes domestic air tickets: A non-refundable per person payment of the air ticket is due from the Customer at the time of booking.
  • To confirm a tour that includes the Ecuador Cruise Train: A non-refundable per person payment of 40% of the Ecuador Cruise Train is due from the Customer at the time of booking.
  • To confirm a tour that includes hotels in Galapagos: A non-refundable per person payment of 25% of the hotel is due from the Customer at the time of booking.
  • To confirm all other Ecuador tours, only a written confirmation is required and no deposit is required
  • Final payment of invoice is due from the Customer 65 days prior to departure

Forms of payment: Forms of payment accepted by the Tour Company include wire transfers, credit cards and checks. Detailed information regarding forms of payment will appear on the Customer’s invoice or will be provided upon request by the Tour Company. For Travel professionals, please note we do not accept credit card payments, only wire transfers or checks.

Payments are due in the Tour Company’s offices on the due date specified on the passenger’s invoice and should be sent in a timely fashion to arrive by the above mentioned date. Failure to do so may result in the release of cabins, with rebooking subject to availability at the desecration of the Tour Company.

cancellations

FOR ALL RESERVATIONS:

The following cancellation fees will be applied to the Customer according to the number of days prior to departure that the Tour Company receives written notice of cancellation from the Customer. All cancellations must be made in writing and should be sent via email to the sales agent who made the Customer’s reservation for the Tour Company.

  • 65 days or more prior to departure: Deposit will be forfeited
  • 64 days or less prior to departure: 100% of total invoiced amount

How to guard against cancellation fees: The Tour Company strongly recommends the Customer purchase trip cancellation / interrupt insurance directly after the reservation is confirmed. This coverage reimburses the Customer for most non-refundable costs of the tour should he or she need to cancel due to illness, injury or other reasons covered under the policy.

rates

The Tour Company publishes its trip prices as per person, based on double occupancy, unless otherwise indicated. All prices are in US Dollars. All prices are subject to change without notice. The Tour Company’s most recent pricing can be found on its website.

single & triple accommodations

Single travelers: Single travelers are required to pay a single supplement surcharge (varies by tour) to ensure that they have their own unshared room. Single accommodations are not available on all departures at the discretion of the Tour Company.

Triple accommodations: Please inquire with us as this varies by tour.

tour information, documents & forms

To prepare you, our Customer, for your tour, the Tour Company will provide the Customer with the following documentation and information, either via the web, PDF file or if requested, in hard copy form. Each document serves a specific purpose to ensure both parties meet their obligations to one another in carrying out a successful tour. If, for some reason, the Customer does not have access to the documents listed below, he or she should contact the Tour Company, which will provide the information in a timely fashion. The Tour Company will also provide the Customer with the forms listed below, which it requires to be completed and returned prior to departure in a timely fashion, so it is able to perform its obligations of providing services to the Customer. All the following documents may be updated as changes occur, in which case the Tour Company will strive to provide the Customer with the most up to date version.

Tour Itinerary: This document provides a detailed day-by-day account of the Customer’s upcoming trip.

Reservation and Medical Form: This document is used by the Customer to disclose important personal information to the Tour Company prior to the trip and is necessary to ensure the Customer has a safe and well organized tour. Disclosures include passport number, meal requirements, emergency contacts, flight information and more. The Reservation form, the medical form, the invoice and this document constitute the entire Agreement (per above), therefore this document must be returned completed, signed and dated as a condition of participation in the tour as the signature part of this Agreement. This form should be submitted within two weeks of confirming a booking and ideally as soon as possible following confirmation.

This document is also used by the Customer to disclose important medical information to the Tour Company prior to the trip and is necessary to ensure the Customer has a safe tour. Disclosures include medical conditions including allergies, medications being taken by the Customer or medical conditions which the Tour Company should be made aware of by the Customer in order for the Tour Company to safely provide services to the Customer, especially in the case of a medical emergency. All information provided in the form will be kept in strict confidence and only be shared with appropriate Tour Company personnel, medical professionals, insurance providers or immediate family members or those specified by the Customer in the form as necessary. This document must be returned completed, signed and dated as a condition of participation on the tour. This form should be submitted within two weeks of confirming a booking and ideally as soon as possible following confirmation.

Invoice: The Customer’s invoice shows, in brief, the services that have been contracted for and the days they are scheduled to take place along with the cost of the tour, when payments are due and detailed information on the forms of payment that are accepted by the Tour Company. If you, the Customer, have not received a copy of your invoice, please contact the Tour Company, which will provide one in a timely fashion. The Customer’s invoice may be updated to reflect the service ordered should they be revised.

Pre-departure Information: This provides detailed information to prepare the Customer for his or her travels with the Tour Company. It contains recommendations on clothing and equipment, information on passports and visas and much more. These matters are addressed in good faith but without responsibility on the part of the Tour Company.

entry, visa & vaccination requirements

Most countries require passports to be valid 6 months beyond the intended trip return date. It is the Customer’s responsibility to verify entry requirements with the corresponding consulate/embassy/state department to ensure that the passport, health (vaccinations, insurance, etc.) and other travel documents meet the entry requirements for all destinations included on the itinerary. Failure to do so could result in denial of entry into a country.

International Travel and Health Information:

- Please visit the World Health Organization's website that has the most up to date information on required health and travel vaccinations for all countries that you visit before, during or after your trip. To view this information, please visit; http://www.who.int/ith/en/

The Ecuadorian government now requires that all travelers entering the country must carry proof of personal health insurance coverage during their entire stay in Ecuador. Therefore, please be sure to carry your health insurance card or other proof of personal health insurance as you may be denied entry into the country without it. The medical evacuation insurance Quasar requires all its passenger to purchase typically also includes medical coverage, so bring a print out of this coverage with you as well. You should be prepared to show this proof when entering Ecuador. Remember that USA Medicare typically does not cover passengers when they travel outside the USA. Check with your medical insurance provider regarding extent of coverage when traveling abroad.

photography while on your trip

Quasar Expeditions reserves the right to take photographs during the operation of any of its programs and to use them for promotional purposes. By booking a program with Quasar Expeditions, travellers agree to allow their images to be used in such photographs. Travellers who prefer that their images not be used are asked to identify themselves to Quasar Expeditions prior to the final payment and they will be exempted from this photography waiver clause.

insurance and travel protection

Medical Evacuation (Medivac) Insurance Requirement: The Tour Company requires the Customer to purchase and show proof of Medical Evacuation Insurance coverage for the tour with the Tour Company as a condition of participation. This requirement is designed to protect the Customer against the high costs of becoming ill or injured in a remote location, where medical evacuation costs can run well into the tens of thousands of dollars, should medical evacuation become necessary. The Customer is advised to be aware of the coverage provided by the policy they purchase. Some policies provide coverage of transportation (airplane, helicopter, etc.) for the Customer to the nearest acceptable medical facility, which on the destinations we operate in, can be hundreds of miles away, while other coverage will insure full medical transport back to the Customer’s country of origin. As proof of such coverage the Customer is required to state on the medical form provided by the Tour Company, the name of the Customer’s covering insurance company, policy number and the international phone number provided by the insurance company to contact should an emergency arise. In some instances medical evacuation coverage may be provided through the Customer’s ongoing health insurance provider or other insurance entity; the Customer is therefore advised to check with his or her providers for such coverage. Medical Evacuation coverage is typically included as a component of a good travel insurance policy (see below). Because passengers are responsible for any and all costs that may arise from medical evacuation, in the event the Customer claims to, but does not have medical evacuation coverage, the Customer will be required to cover all his or her own medical evacuation expenses. The Customer should also make sure to purchase more than adequate coverage as he or she is responsible for all medivac expenses.

The Tour Company requires all passengers carry a minimum of $50,000 USD Medical Evacuation Insurance coverage and strongly recommends a good Trip Cancellation / Interrupt Policy. Passengers residing in the USA should also be aware that your Health Insurance including Medicare will not cover you outside the USA and does not include Medical evacuation. Therefore, you will need to purchase Travel Insurance which does include Medical Evacuation to ensure coverage.

Travel Insurance - Trip Cancellation / Interruption Coverage: The Tour Company recommends that the Customer purchase a travel protection plan that provides coverage for trip cancellation, trip interruption, baggage loss or delay as well as additional coverage (per above). Trip cancellation or interruption coverage should cover tour cancellation for reasons of force majeure including but not limited to weather conditions, government actions, war, riots, acts of God and mechanical breakdown, accidental damage or other means of transportation. These policies insure the Customer against paying out-of-pocket for non-refundable expenses of a tour in the form of cancellation fees should the Customer have to either cancel or miss part of a tour due to reasons covered in the policy, which typically include illness, injury and flight delay. Many of these policies include coverage for emergency medical evacuation mentioned above. The Tour Company may recommend or offer such policies under a recognized Travel Insurance Company to the Customer.

Pre-existing conditions: The Tour Company cannot overemphasize to the Customer with pre-existing conditions that trip cancellation / interruption insurance must typically be purchased within 24 hours to 14 days (depending on your insurance) from the time the reservation is confirmed to cover cancellation resulting from the pre-existing condition. For travel insurance to cover your pre-existing condition, you must be medically able to travel on the day you purchase your policy. For further information please contact your Travel protection provider.

medical & health requirements / physical qualifications

The Customer agrees that he or she is in good health and good physical condition and is physically qualified to participate in a tour of mainland Ecuador provided by the Tour Company. If there is any question as to the physical or health condition of the Customer that may disqualify him/her from participating in the tour he or she should immediately contact the Tour Company so that both parties may clarify the issue and jointly arrive at a determination of participation.

Altitude:
- Traveling through the highlands may involve experiencing altitudes between 1,500 and 3,600 meters (8,203 and 11,812 ft) above sea level. Customers who are easily susceptible to altitude sickness or have difficulty breathing at higher elevations should consult with their physician before traveling to any of above-mentioned destinations.

If the Customer suffers from any medical condition, either physical or mental (including allergies) that might impact their travel experience, he or she should consult with their physician before participating in a tour and must advise the Tour Company of their condition and associated medical needs two weeks following confirmation (or at the earliest opportunity) once they have been given the medical go ahead by their doctor. The Tour Company reserves the right not to accept passengers on its tours based on medical and health issues. As mentioned above, all Customers are required to complete and return the Tour Company’s medical form prior to travel.

Should the Customer represent himself or herself as being qualified for the tour when he or she is not qualified, then the Tour Company, upon such discovery, may dismiss the Customer from the tour and the Customer will forfeit all funds paid to the Tour Company without recourse to substitution or refund and bear any cost associated with leaving the tour. To avoid this situation, the Tour Company strongly urges the Customer to accurately, fully and truthfully complete all tour related forms and for the Customer to contact the Tour Company immediately if there is any question as to qualification. The Tour Company is more than willing to accommodate persons with disabilities when it is able to do so, so long as it is informed in a timely fashion and agrees to such accommodation in advance so it may adequately make preparation. The Tour Company’s ultimate aim is to ensure the safety of its customers and crew members. Those with disabilities must fill out and complete the form called SAFETY AGREEMENT & ASSUMPTION OF RISKS (guests with disabilities) per above.

special diets

The Tour Company offers a varied menu (when meals are included in your tour), including international and local cuisines, designed to accommodate a variety of dietary needs including vegetarian diets. The Customer with special dietary needs is required to inform the Tour Company of additional dietary requirements two weeks following confirmation or at the earliest opportunity and should use the specified area in the Reservation Form for this purpose. General and specific needs must be clearly conveyed to the Tour Company. Every effort will be made to cater to such requests within reason and subject to availability of products in its destinations.

substitution

On the rare occasion that the Tour Company is not able to provide the service originally booked by the Customer, the Tour Company reserves the right to substitute and/or alter itineraries and/or other travel services including, but not limited to, hotel accommodations and excursions, if it deems necessary due to force majeure or mechanical failures, in addition to other reasons beyond the Tour Company’s control, including, but not limited to, cancellations by independent service providers, the directives of the National Parks as well as local government. The Tour Company will make every effort to find a vehicle, hotel accommodation, or excursion of equal or greater quality as a replacement. If there is a difference in the price between the original service booked and the replacement service, that difference will be refunded to the affected Customer accordingly only if the price of the substitute service is less than the price paid for the originally booked service.

- If the affected Customer accepts any substitution, the offered substitution will encompass the full extent of the offer with the understanding that by accepting any such offer, the Customer waives any right to further substitution, refund or additional compensation of any kind and will be asked to sign an agreement to this effect at the time the substitution is made.

- If the affected Customer chooses not to accept the substitution offered, the Tour Company reserves the right to cancel the trip (or the remainder of the trip) upon a refund pro rata per night not used according to the price paid by the Customer. In such cases, the Tour Company’s responsibility is limited to the net price pro rata it was paid for the trip as the full extent of the refund.

Cash Refunds
If The Passenger requests a cash refund due to an incident, problem, malfunction, etc. for which the Tour Company accepts responsibility, any such refund must be approved by the Tour Company’s finance department and communicated through to the passenger. A formal letter requesting for a refund must be received no later than 21 days from the date the trip ended. Once the refund has been approved by the Finance Department, payment will typically be sent to the passenger in no less than 4 weeks from the time of the complaint. No cash refunds will be provided for surcharges.

Credits
All credits that the Customer has with the Tour Company will be applied, within a reasonable time frame, under the discretion of the Tour Company’s Finance Department. However, the Tour Company is open to the Customer’s suggestions for the application of those credits. The Client may not apply any credits to future payments without previous approval of the Tour Company’s Finance Department. No credits can be applied for surcharges.

cancellations of a tour by the tour company

On the very rare occasion the Tour Company deems it necessary to cancel tour and is not able to arrive at any suitable substitution options, it reserves the right to cancel the tour in total and offer the affected Customer the following options:

- A replacement trip to be offered at a later date in accommodations of equal or greater value and replacement of any unused services such as hotels and excursions as well as the cost of changing the affected Customer’s international air tickets depending on the rules governing the ticket and subject to proof of cost of change. The cost of intervening hotels, meals and transportation associated with substitutions will be equal to the originally booked services. Expenses beyond the original booked services and/or any items not expressly covered in the original services, such as use of additional hotel services, are the sole responsibility of the Customer and not of the Tour Company. The Customer agrees not to commit to any third party penalties, fees or additional costs that will be included as part of the substitution request without the prior consent of the Tour Company.

- A refund of the full net amount the Tour Company was paid for the tour by the Customer, including the refund of any unused services such as airfare only if purchased through the Tour Company, as well as the cost of changing the affected passenger’s international air tickets only if for a future tour, depending on the rules governing the ticket and subject to proof of cost of change. The Customer agrees not to commit to any third party penalties, fees or additional costs that will be included as part of the refund request without the prior consent of the Tour Company. For reasons of force majeure as defined on the Inability to Perform section, the Tour Company reserves the right to pay to the Customer any approved refunds between 180 to 360 days after the date of approval of the refund.

In all the above mentioned cases in which the Tour Company pays a refund, either in total or pro rata, its responsibility will be limited to the net amount it was paid by the Customer for the tour.

inability to perform

The Tour Company shall not be liable for debacle or inability to perform its tours by reasons of strikes or industrial action, war, riot, acts of terrorism, civil commission, inability to obtain supplies, mechanical breakdown, accidental damage and other circumstances beyond its control. The Tour Company may, due to circumstances of force majeure, or unexpected events, vary the time of day of the departures of its trips, or alter its tour programs and itineraries without advance notice for the above mentioned reasons. These reasons include, but are not limited to: changing weather and the forces of nature, wildlife nesting habits, the safety of its passengers and staff, the discretion, rules, regulations and legislation of the National Parks and the local government and technical reasons. Under the aforementioned conditions the Tour Company is under no obligation whatsoever to provide substitution, replacement of services or refunds to the Customer so affected.

customer obligations

In addition to obeying the Tour Company's rules and the rules of the National Parks, The Customer has a responsibility to the Tour Company, its staff and other passengers as well as to Guides and drivers for understanding the conditions explicitly and implicitly communicated in the trip itinerary, this document and pre-trip documents, as well as information communicated by guides and staff members throughout their tour, following normal patterns of social behavior and observing all safety requirements without exception, while acting in an appropriate and respectful manner toward staff members. The Tour Company reserves the right to cancel the tour of a Customer at any time, without recourse to refund or reimbursement, who acts in a hostile and/or disruptive manner, who fragrantly displays disregard for the welfare of other passengers, staff members and wildlife or for failing to adhere to the above stated responsibilities.

The National Parks
Some of the Tour Company’s tours take place within and under the auspices of several National Parks, which stipulate that without exception all its rules and regulations must be followed by all park visitors, whose responsibility it is to know and obey the National Park rules. The Tour Company’s tours are led by certified guides, who inform visitors of the rules as well as enforce them. The National Parks and the Tour Company, through the authority of the National Park Guide reserve the right to deny any Customer, in violation or disregard of rules, the ability to visit a site. Such violation may cause the Customer to be cancelled from the tour without recourse to refund.

Forbidden Items
The Tour Company, in conjunction with international law, local laws, and the rules of the National Parks, prohibit the Customer from carrying, either upon their person or in their baggage, any object or material of any nature that may be considered dangerous to the security of other travelers, the crew, the hotel, the yacht or the general public, including but not limited to, explosives, weapons of any kind including those used for sport, and inflammable objects while participating on any of the Tour Company’s trips. Furthermore, protecting the National Parks from introduced species is a serious offense, which is why the National Parks forbid visitors from transporting biological items, including, but not limited to, flowers, plants, fruits and seeds grown elsewhere, into the National Parks. The Customer should not attempt to bring items such as fresh food or flowers purchased in other countries or cities as these will/may be confiscated and the offender may be subject to a fine.

Illegal Substances
As well as being against the local laws, the transport or use of any illegal substance, including illicit drugs, is expressly forbidden while on a Tour Company tour. Penalties are severe for the discovery of illegal substances. Therefore, if such substances are used by, or found to be in the possession of the Customer, he or she will be put ashore at the next port of call without refund and be subject to arrest and prosecution under the law. The possession of even minor amounts of any illegal substances can lead to charges of trafficking, resulting in the offender serving over 6 months jail time prior to coming to trial where there is no true presumption of innocence and the burden of proof rests with the defendant.

Itineraries
Quasar Expeditions' itineraries are subject to change without prior notice for various factors including, but not limited to: safety, weather, mechanical breakdown, unforeseen emergencies, and the discretion of the Guide, staff, Quasar Expeditions and the National Parks.

Removal of Customer From Trip
Customers are responsible for informing Quasar Expeditions at the time of booking of any known illnesses, disabilities or medical condition, or, if not known at the time of booking, at the earliest opportunity thereafter prior to the departure for their journey. Any customer found to have understated or not declared their medical condition may be directed to leave the trip with no refund of the fare and with no liability to the Tour Company nor any associate organization, an employee, agent or contractors and the passenger must accept. Quasar Expeditions reserves the right to remove a customer from a trip if, in the opinion of the Tour Company or a Guide or equivalent, the health or conduct of the customer (immediately before or at any time after the start of the trip) appears likely to endanger the customer or others. In the event a customer is so removed or his/her participation terminated, Quasar Expeditions shall have no responsibility towards the customer and no refund shall be due. In the case of ill health, the company may at its discretion make such arrangements as it sees fit and recover the cost thereof from the customer.

surcharges & taxes

Surcharges & Taxes: The Tour Company reserves the right to apply additional surcharges and taxes to new and existing bookings for circumstances or reasons including, but not limited to the rules, regulations, legislation and discretion of the National Parks and the local government. Every effort will be made by the Tour Company to communicate new surcharges to the Customer in a timely manner.

gratuities

Gratuities to recognize excellent service are a personal matter and are entirely at the discretion of the Customer. Recommended amounts are available upon request.

baggage

The Customer may bring a reasonable amount of clothing and personal effects. Airlines are strict with baggage limitations and the Customer is encouraged to contact individual airlines for weight limitations. The Tour Company is not responsible for loss or damage to baggage or any other personal item during air travel, hotel stays or other land services.

liability & assumption of risk

Beneficiary Entitlements: If a trip is purchased from the Tour Company in the name of a third person to be the beneficiary, that person is also bound to all statements and conditions contained herein as the Customer.

Release of Liability & Assumption of Risk: The Customer participating in and/or purchasing a trip from the Tour Company, does so with the full knowledge that an expedition to the Galapagos Islands, Patagonia, Ecuador, Peru, Chile, Argentina or Colombia with the Tour Company, and/or the areas visited by their trip, inherently involves risks and dangers including, but not limited to, the forces of nature, the unpredictable behavior of wild animals, strikes and/or civil unrest, roads, trails, travel by vehicles including taxis, buses, airplanes and ocean going vessels, exposure to high altitude, the consumption of alcoholic beverages, physical exertion for which the participant may not be prepared, and or negligence (but not willful or fraudulent conduct) on the part of the Tour Company, or others. During the trip the Customer may be exposed to additional risks and hazards including but not limited to the possibility of accident, injury or illness in a remote area without access to emergency care, rapid evacuation, adequate medical facilities or availability of medical supplies. The Customer acknowledges that the enjoyment and excitement derived from an expedition and/or adventure trip comes in part from the inherent risks incurred when traveling including exposure to the activities offered during a Tour Company tour such as, but not limited to, swimming, hiking, sea kayaking, snorkeling, horseback riding, navigations, ice trekking and scuba diving, which are all enjoyed with the Customer’s voluntary participation. Fully understanding these risks and that the cost of the Tour Company’s tours are based upon the Customer fully accepting the conditions stated and implied herein, as lawful consideration for being permitted by the Tour Company, to participate on a Tour Company tour and take part in corresponding activities and use of facilities and equipment. The Customer agrees to be responsible for their own welfare, and accept any and all risks of delay, unanticipated events, death, illness, injury or emotional trauma and acknowledge that they are voluntarily participating on the tour in full knowledge of these risks and therefore discharge the Tour Company and its owners, agents, contractors, affiliates and employees from and against any and all liability arising from their participation in the tour. The Customer further agrees that this release shall be legally binding upon themselves and all minors under the age of 21 traveling with them, their heirs, successors, assigns, and legal representatives; it being their intention to fully assume all the risk of travel and to release the Tour Company from any and all liabilities to the maximum extent permitted by law. In the unlikely event a legal dispute should arise involving any part of these statements whatsoever, the following conditions will apply: the dispute will be submitted to a neutral third-party mediator in Miami, Florida, with both parties splitting equally the costs of such a mediator. If the dispute cannot be resolved through mediation then the dispute shall be submitted for binding arbitration through an arbitration center in Miami, Florida. Resolution of the dispute will be governed by the laws of the state of Florida, and the maximum recoverable amount to which the Customer will be entitled under any and all circumstances will be the net cost of their trip paid the Tour Company.

Special Liability Release Regarding Land Services: The Tour Company gives notice that many of the services it provides in connection with its land services, including transportation, hotels and other forms of accommodations, restaurants and other services are often purchased from various independent suppliers not affiliated with the Tour Company. While the Tour Company seeks to work with the best suppliers available, the Tour Company has only a limited ability to control the operations of these providers. Therefore, The Customer purchasing land based programs through the Tour Company does so upon the express condition that the Tour Company shall not be liable for any delay, cancellation, mishap, inconvenience, expense, irregularity, bodily injury or death to the Customer or damage to property, occasioned through the conduct of default of any company or individual engaged in providing these services. Each of these suppliers is subject to the local laws and their liability may be limited by their tariffs, conditions of carriage, tickets, vouchers, international conventions and agreements.

Updated Versions of this Agreement: Because the Tour Company may periodically need to update its policies due to changes in the law, the policies of the Galapagos National Park, or for the benefit of its Customer or the Tour Company, the Customer Agreement may be updated periodically, therefore the version in effect at the time the Customer ‘indicates acceptance’ will be in governance as will all affecting changes in the law and National Parks policies.

privacy

Quasar Expeditions is committed to ensuring your privacy as a Quasar Expeditions' Web site visitor or client. You can be assured that Quasar Expeditions respects the relationship we have with our Web site visitors and clients and we do not sell any information offered to us via our Internet site. We keep all information obtained through our Web site confidential. It is Quasar Expeditions' policy that Web site visitor and client personal email information will not be shared with third parties except in the case of contracted partnerships for the purposes of providing value-added benefits to our Web site visitors and clients. This information is only used to make your visit to Quasar Expeditions' Web site more enjoyable and user-friendly. Web site request forms are used to make the request process easier by pre-filling some basic information upon completion of your initial Web site request form.

arbitration

Any controversy or claim arising out of or relating to this form or the performance there under, including without limitation any claim related to bodily injury, property damage or death, shall be settled by binding arbitration in Miami, Florida in accordance with the rules of the American Arbitration Association then existing, and judgment on the arbitration award may be entered in any court having jurisdiction over the subject matter of the controversy. This agreement to arbitrate does not waive or modify the liability release contained in this document.

payments

FOR ALL RESERVATIONS:

  • To confirm a Amazon cruise: A $500 USD non-refundable per person deposit is due from the Customer at the time of booking. Final payment of invoice is due from the Customer 90 days prior to departure.
  • To confirm a trekking tour to the mountain lodges: A $500 USD non-refundable per person deposit is due from the Customer at the time of booking. Final payment of invoice is due from the Customer 60 days prior to departure.
  • To confirm a tour that includes domestic air tickets: A non-refundable per person payment of the air ticket is due from the Customer at the time of booking.
  • To confirm any other Peru tour, please inquire with us about the deposit and payment terms as these vary from tour to tour.

Forms of payment: Forms of payment accepted by the Tour Company include wire transfers, credit cards and checks. Detailed information regarding forms of payment will appear on the Customer’s invoice or will be provided upon request by the Tour Company. For Travel professionals, please note we do not accept credit card payments, only wire transfers or checks.

Payments are due in the Tour Company’s offices on the due date specified on the passenger’s invoice and should be sent in a timely fashion to arrive by the above mentioned date. Failure to do so may result in the release of cabins, with rebooking subject to availability at the desecration of the Tour Company.

cancellations

FOR ALL RESERVATIONS:

The following cancellation fees will be applied to the Customer according to the number of days prior to departure that the Tour Company receives written notice of cancellation from the Customer. All cancellations must be made in writing and should be sent via email to the sales agent who made the Customer’s reservation for the Tour Company.

  • All payments received will be forfeited

How to guard against cancellation fees: The Tour Company strongly recommends the Customer purchase trip cancellation / interrupt insurance directly after the reservation is confirmed. This coverage reimburses the Customer for most non-refundable costs of the tour should he or she need to cancel due to illness, injury or other reasons covered under the policy.

rates

The Tour Company publishes its trip prices as per person, based on double occupancy, unless otherwise indicated. All prices are in US Dollars. All prices are subject to change without notice. The Tour Company’s most recent pricing can be found on its website.

single & triple accommodations

Single travelers: Single travelers are required to pay a single supplement surcharge (varies by tour) to ensure that they have their own unshared room. Single accommodations are not available on all departures at the discretion of the Tour Company.

Triple accommodations: Please inquire with us as this varies by tour.

tour information, documents & forms

To prepare you, our Customer, for your tour, the Tour Company will provide the Customer with the following documentation and information, either via the web, PDF file or if requested, in hard copy form. Each document serves a specific purpose to ensure both parties meet their obligations to one another in carrying out a successful tour. If, for some reason, the Customer does not have access to the documents listed below, he or she should contact the Tour Company, which will provide the information in a timely fashion. The Tour Company will also provide the Customer with the forms listed below, which it requires to be completed and returned prior to departure in a timely fashion, so it is able to perform its obligations of providing services to the Customer. All the following documents may be updated as changes occur, in which case the Tour Company will strive to provide the Customer with the most up to date version.

Tour Itinerary: This document provides a detailed day-by-day account of the Customer’s upcoming trip.

Reservation and Medical Form: This document is used by the Customer to disclose important personal information to the Tour Company prior to the trip and is necessary to ensure the Customer has a safe and well organized tour. Disclosures include passport number, meal requirements, emergency contacts, flight information and more. The Reservation form, the medical form, the invoice and this document constitute the entire Agreement (per above), therefore this document must be returned completed, signed and dated as a condition of participation in the tour as the signature part of this Agreement. This form should be submitted within two weeks of confirming a booking and ideally as soon as possible following confirmation.

This document is also used by the Customer to disclose important medical information to the Tour Company prior to the trip and is necessary to ensure the Customer has a safe tour. Disclosures include medical conditions including allergies, medications being taken by the Customer or medical conditions which the Tour Company should be made aware of by the Customer in order for the Tour Company to safely provide services to the Customer, especially in the case of a medical emergency. All information provided in the form will be kept in strict confidence and only be shared with appropriate Tour Company personnel, medical professionals, insurance providers or immediate family members or those specified by the Customer in the form as necessary. This document must be returned completed, signed and dated as a condition of participation on the tour. This form should be submitted within two weeks of confirming a booking and ideally as soon as possible following confirmation.

Invoice: The Customer’s invoice shows, in brief, the services that have been contracted for and the days they are scheduled to take place along with the cost of the tour, when payments are due and detailed information on the forms of payment that are accepted by the Tour Company. If you, the Customer, have not received a copy of your invoice, please contact the Tour Company, which will provide one in a timely fashion. The Customer’s invoice may be updated to reflect the service ordered should they be revised.

Pre-departure Information: This provides detailed information to prepare the Customer for his or her travels with the Tour Company. It contains recommendations on clothing and equipment, information on passports and visas and much more. These matters are addressed in good faith but without responsibility on the part of the Tour Company.

entry, visa & vaccination requirements

Most countries require passports to be valid 6 months beyond the intended trip return date. It is the Customer’s responsibility to verify entry requirements with the corresponding consulate/embassy/state department to ensure that the passport, health (vaccinations, insurance, etc.) and other travel documents meet the entry requirements for all destinations included on the itinerary. Failure to do so could result in denial of entry into a country.

International Travel and Health Information:

- Please visit the World Health Organization's website that has the most up to date information on required health and travel vaccinations for all countries that you visit before, during or after your trip. To view this information, please visit; http://www.who.int/ith/en/

photography while on your trip

Quasar Expeditions reserves the right to take photographs during the operation of any of its programs and to use them for promotional purposes. By booking a program with Quasar Expeditions, travellers agree to allow their images to be used in such photographs. Travellers who prefer that their images not be used are asked to identify themselves to Quasar Expeditions prior to the final payment and they will be exempted from this photography waiver clause.

insurance and travel protection

Medical Evacuation (Medivac) Insurance Requirement: The Tour Company requires the Customer to purchase and show proof of Medical Evacuation Insurance coverage for the tour with the Tour Company as a condition of participation. This requirement is designed to protect the Customer against the high costs of becoming ill or injured in a remote location, where medical evacuation costs can run well into the tens of thousands of dollars, should medical evacuation become necessary. The Customer is advised to be aware of the coverage provided by the policy they purchase. Some policies provide coverage of transportation (airplane, helicopter, etc.) for the Customer to the nearest acceptable medical facility, which on the destinations we operate in, can be hundreds of miles away, while other coverage will insure full medical transport back to the Customer’s country of origin. As proof of such coverage the Customer is required to state on the medical form provided by the Tour Company, the name of the Customer’s covering insurance company, policy number and the international phone number provided by the insurance company to contact should an emergency arise. In some instances medical evacuation coverage may be provided through the Customer’s ongoing health insurance provider or other insurance entity; the Customer is therefore advised to check with his or her providers for such coverage. Medical Evacuation coverage is typically included as a component of a good travel insurance policy (see below). Because passengers are responsible for any and all costs that may arise from medical evacuation, in the event the Customer claims to, but does not have medical evacuation coverage, the Customer will be required to cover all his or her own medical evacuation expenses. The Customer should also make sure to purchase more than adequate coverage as he or she is responsible for all medivac expenses.

The Tour Company requires all passengers carry a minimum of $50,000 USD Medical Evacuation Insurance coverage and strongly recommends a good Trip Cancellation / Interrupt Policy. Passengers residing in the USA should also be aware that your Health Insurance including Medicare will not cover you outside the USA and does not include Medical evacuation. Therefore, you will need to purchase Travel Insurance which does include Medical Evacuation to ensure coverage.

Travel Insurance - Trip Cancellation / Interruption Coverage: The Tour Company recommends that the Customer purchase a travel protection plan that provides coverage for trip cancellation, trip interruption, baggage loss or delay as well as additional coverage (per above). Trip cancellation or interruption coverage should cover tour cancellation for reasons of force majeure including but not limited to weather conditions, government actions, war, riots, acts of God and mechanical breakdown, accidental damage or other means of transportation. These policies insure the Customer against paying out-of-pocket for non-refundable expenses of a tour in the form of cancellation fees should the Customer have to either cancel or miss part of a tour due to reasons covered in the policy, which typically include illness, injury and flight delay. Many of these policies include coverage for emergency medical evacuation mentioned above. The Tour Company may recommend or offer such policies under a recognized Travel Insurance Company to the Customer.

Pre-existing conditions: The Tour Company cannot overemphasize to the Customer with pre-existing conditions that trip cancellation / interruption insurance must typically be purchased within 24 hours to 14 days (depending on your insurance) from the time the reservation is confirmed to cover cancellation resulting from the pre-existing condition. For travel insurance to cover your pre-existing condition, you must be medically able to travel on the day you purchase your policy. For further information please contact your Travel protection provider.

medical & health requirements / physical qualifications

The Customer agrees that he or she is in good health and good physical condition and is physically qualified to participate in a tour of Peru provided by the Tour Company. If there is any question as to the physical or health condition of the Customer that may disqualify him/her from participating in the tour he or she should immediately contact the Tour Company so that both parties may clarify the issue and jointly arrive at a determination of participation.

Altitude:

- Traveling through the highlands may involve experiencing altitudes between 1,500 and 3,600 meters (8,203 and 11,812 ft) above sea level. Customers who are easily susceptible to altitude sickness or have difficulty breathing at higher elevations should consult with their physician before traveling to any of above-mentioned destinations.

If the Customer suffers from any medical condition, either physical or mental (including allergies) that might impact their travel experience, he or she should consult with their physician before participating in a tour and must advise the Tour Company of their condition and associated medical needs two weeks following confirmation (or at the earliest opportunity) once they have been given the medical go ahead by their doctor. The Tour Company reserves the right not to accept passengers on its tours based on medical and health issues. As mentioned above, all Customers are required to complete and return the Tour Company’s medical form prior to travel.

Should the Customer represent himself or herself as being qualified for the tour when he or she is not qualified, then the Tour Company, upon such discovery, may dismiss the Customer from the tour and the Customer will forfeit all funds paid to the Tour Company without recourse to substitution or refund and bear any cost associated with leaving the tour. To avoid this situation, the Tour Company strongly urges the Customer to accurately, fully and truthfully complete all tour related forms and for the Customer to contact the Tour Company immediately if there is any question as to qualification. The Tour Company is more than willing to accommodate persons with disabilities when it is able to do so, so long as it is informed in a timely fashion and agrees to such accommodation in advance so it may adequately make preparation. The Tour Company’s ultimate aim is to ensure the safety of its customers and crew members. Those with disabilities must fill out and complete the form called SAFETY AGREEMENT & ASSUMPTION OF RISKS (guests with disabilities) per above.

special diets

The Tour Company offers a varied menu (when meals are included in your tour), including international and local cuisines, designed to accommodate a variety of dietary needs including vegetarian diets. The Customer with special dietary needs is required to inform the Tour Company of additional dietary requirements two weeks following confirmation or at the earliest opportunity and should use the specified area in the Reservation Form for this purpose. General and specific needs must be clearly conveyed to the Tour Company. Every effort will be made to cater to such requests within reason and subject to availability of products in its destinations.

substitution

On the rare occasion that the Tour Company is not able to provide the service originally booked by the Customer, the Tour Company reserves the right to substitute and/or alter itineraries and/or other travel services including, but not limited to, hotel accommodations and excursions, if it deems necessary due to force majeure or mechanical failures, in addition to other reasons beyond the Tour Company’s control, including, but not limited to, cancellations by independent service providers, the directives of the National Parks as well as local government. The Tour Company will make every effort to find a vehicle, hotel accommodation, or excursion of equal or greater quality as a replacement. If there is a difference in the price between the original service booked and the replacement service, that difference will be refunded to the affected Customer accordingly only if the price of the substitute service is less than the price paid for the originally booked service.

- If the affected Customer accepts any substitution, the offered substitution will encompass the full extent of the offer with the understanding that by accepting any such offer, the Customer waives any right to further substitution, refund or additional compensation of any kind and will be asked to sign an agreement to this effect at the time the substitution is made.

- If the affected Customer chooses not to accept the substitution offered, the Tour Company reserves the right to cancel the trip (or the remainder of the trip) upon a refund pro rata per night not used according to the price paid by the Customer. In such cases, the Tour Company’s responsibility is limited to the net price pro rata it was paid for the trip as the full extent of the refund.

Cash Refunds
If The Passenger requests a cash refund due to an incident, problem, malfunction, etc. for which the Tour Company accepts responsibility, any such refund must be approved by the Tour Company’s finance department and communicated through to the passenger. A formal letter requesting for a refund must be received no later than 21 days from the date the trip ended. Once the refund has been approved by the Finance Department, payment will typically be sent to the passenger in no less than 4 weeks from the time of the complaint. No cash refunds will be provided for surcharges.

Credits
All credits that the Customer has with the Tour Company will be applied, within a reasonable time frame, under the discretion of the Tour Company’s Finance Department. However, the Tour Company is open to the Customer’s suggestions for the application of those credits. The Client may not apply any credits to future payments without previous approval of the Tour Company’s Finance Department. No credits can be applied for surcharges.

cancellations of a tour by the tour company

On the very rare occasion the Tour Company deems it necessary to cancel tour and is not able to arrive at any suitable substitution options, it reserves the right to cancel the tour in total and offer the affected Customer the following options:

- A replacement trip to be offered at a later date in accommodations of equal or greater value and replacement of any unused services such as hotels and excursions as well as the cost of changing the affected Customer’s international air tickets depending on the rules governing the ticket and subject to proof of cost of change. The cost of intervening hotels, meals and transportation associated with substitutions will be equal to the originally booked services. Expenses beyond the original booked services and/or any items not expressly covered in the original services, such as use of additional hotel services, are the sole responsibility of the Customer and not of the Tour Company. The Customer agrees not to commit to any third party penalties, fees or additional costs that will be included as part of the substitution request without the prior consent of the Tour Company.

- A refund of the full net amount the Tour Company was paid for the tour by the Customer, including the refund of any unused services such as airfare only if purchased through the Tour Company, as well as the cost of changing the affected passenger’s international air tickets only if for a future tour, depending on the rules governing the ticket and subject to proof of cost of change. The Customer agrees not to commit to any third party penalties, fees or additional costs that will be included as part of the refund request without the prior consent of the Tour Company. For reasons of force majeure as defined on the Inability to Perform section, the Tour Company reserves the right to pay to the Customer any approved refunds between 180 to 360 days after the date of approval of the refund.

In all the above mentioned cases in which the Tour Company pays a refund, either in total or pro rata, its responsibility will be limited to the net amount it was paid by the Customer for the tour.

inability to perform

The Tour Company shall not be liable for debacle or inability to perform its tours by reasons of strikes or industrial action, war, riot, acts of terrorism, civil commission, inability to obtain supplies, mechanical breakdown, accidental damage and other circumstances beyond its control. The Tour Company may, due to circumstances of force majeure, or unexpected events, vary the time of day of the departures of its trips, or alter its tour programs and itineraries without advance notice for the above mentioned reasons. These reasons include, but are not limited to: changing weather and the forces of nature, wildlife nesting habits, the safety of its passengers and staff, the discretion, rules, regulations and legislation of the National Parks and the local government and technical reasons. Under the aforementioned conditions the Tour Company is under no obligation whatsoever to provide substitution, replacement of services or refunds to the Customer so affected.

customer obligations

In addition to obeying the Tour Company's rules and the rules of the National Parks, The Customer has a responsibility to the Tour Company, its staff and other passengers as well as to Guides and drivers for understanding the conditions explicitly and implicitly communicated in the trip itinerary, this document and pre-trip documents, as well as information communicated by guides and staff members throughout their tour, following normal patterns of social behavior and observing all safety requirements without exception, while acting in an appropriate and respectful manner toward staff members. The Tour Company reserves the right to cancel the tour of a Customer at any time, without recourse to refund or reimbursement, who acts in a hostile and/or disruptive manner, who fragrantly displays disregard for the welfare of other passengers, staff members and wildlife or for failing to adhere to the above stated responsibilities.

The National Parks
Some of the Tour Company’s tours take place within and under the auspices of several National Parks, which stipulate that without exception all its rules and regulations must be followed by all park visitors, whose responsibility it is to know and obey the National Park rules. The Tour Company’s tours are led by certified guides, who inform visitors of the rules as well as enforce them. The National Parks and the Tour Company, through the authority of the National Park Guide reserve the right to deny any Customer, in violation or disregard of rules, the ability to visit a site. Such violation may cause the Customer to be cancelled from the tour without recourse to refund.

Forbidden Items
The Tour Company, in conjunction with international law, local laws, and the rules of the National Parks, prohibit the Customer from carrying, either upon their person or in their baggage, any object or material of any nature that may be considered dangerous to the security of other travelers, the crew, the hotel, the yacht or the general public, including but not limited to, explosives, weapons of any kind including those used for sport, and inflammable objects while participating on any of the Tour Company’s trips. Furthermore, protecting the National Parks from introduced species is a serious offense, which is why the National Parks forbid visitors from transporting biological items, including, but not limited to, flowers, plants, fruits and seeds grown elsewhere, into the National Parks. The Customer should not attempt to bring items such as fresh food or flowers purchased in other countries or cities as these will/may be confiscated and the offender may be subject to a fine.

Illegal Substances
As well as being against the local laws, the transport or use of any illegal substance, including illicit drugs, is expressly forbidden while on a Tour Company tour. Penalties are severe for the discovery of illegal substances. Therefore, if such substances are used by, or found to be in the possession of the Customer, he or she will be put ashore at the next port of call without refund and be subject to arrest and prosecution under the law. The possession of even minor amounts of any illegal substances can lead to charges of trafficking, resulting in the offender serving over 6 months jail time prior to coming to trial where there is no true presumption of innocence and the burden of proof rests with the defendant.

Itineraries
Quasar Expeditions' itineraries are subject to change without prior notice for various factors including, but not limited to: safety, weather, mechanical breakdown, unforeseen emergencies, and the discretion of the Guide, staff, Quasar Expeditions and the National Parks.

Removal of Customer From Trip
Customers are responsible for informing Quasar Expeditions at the time of booking of any known illnesses, disabilities or medical condition, or, if not known at the time of booking, at the earliest opportunity thereafter prior to the departure for their journey. Any customer found to have understated or not declared their medical condition may be directed to leave the trip with no refund of the fare and with no liability to the Tour Company nor any associate organization, an employee, agent or contractors and the passenger must accept. Quasar Expeditions reserves the right to remove a customer from a trip if, in the opinion of the Tour Company or a Guide or equivalent, the health or conduct of the customer (immediately before or at any time after the start of the trip) appears likely to endanger the customer or others. In the event a customer is so removed or his/her participation terminated, Quasar Expeditions shall have no responsibility towards the customer and no refund shall be due. In the case of ill health, the company may at its discretion make such arrangements as it sees fit and recover the cost thereof from the customer.

surcharges & taxes

Surcharges & Taxes: The Tour Company reserves the right to apply additional surcharges and taxes to new and existing bookings for circumstances or reasons including, but not limited to the rules, regulations, legislation and discretion of the National Parks and the local government. Every effort will be made by the Tour Company to communicate new surcharges to the Customer in a timely manner.

gratuities

Gratuities to recognize excellent service are a personal matter and are entirely at the discretion of the Customer. Recommended amounts are available upon request..

baggage

The Customer may bring a reasonable amount of clothing and personal effects. Airlines are strict with baggage limitations and the Customer is encouraged to contact individual airlines for weight limitations. The Tour Company is not responsible for loss or damage to baggage or any other personal item during air travel, hotel stays or other land services.

liability & assumption of risk

Beneficiary Entitlements: If a trip is purchased from the Tour Company in the name of a third person to be the beneficiary, that person is also bound to all statements and conditions contained herein as the Customer.

Release of Liability & Assumption of Risk: The Customer participating in and/or purchasing a trip from the Tour Company, does so with the full knowledge that an expedition to the Galapagos Islands, Patagonia, Ecuador, Peru, Chile, Argentina or Colombia with the Tour Company, and/or the areas visited by their trip, inherently involves risks and dangers including, but not limited to, the forces of nature, the unpredictable behavior of wild animals, strikes and/or civil unrest, roads, trails, travel by vehicles including taxis, buses, airplanes and ocean going vessels, exposure to high altitude, the consumption of alcoholic beverages, physical exertion for which the participant may not be prepared, and or negligence (but not willful or fraudulent conduct) on the part of the Tour Company, or others. During the trip the Customer may be exposed to additional risks and hazards including but not limited to the possibility of accident, injury or illness in a remote area without access to emergency care, rapid evacuation, adequate medical facilities or availability of medical supplies. The Customer acknowledges that the enjoyment and excitement derived from an expedition and/or adventure trip comes in part from the inherent risks incurred when traveling including exposure to the activities offered during a Tour Company tour such as, but not limited to, swimming, hiking, sea kayaking, snorkeling, horseback riding, navigations, ice trekking and scuba diving, which are all enjoyed with the Customer’s voluntary participation. Fully understanding these risks and that the cost of the Tour Company’s tours are based upon the Customer fully accepting the conditions stated and implied herein, as lawful consideration for being permitted by the Tour Company, to participate on a Tour Company tour and take part in corresponding activities and use of facilities and equipment. The Customer agrees to be responsible for their own welfare, and accept any and all risks of delay, unanticipated events, death, illness, injury or emotional trauma and acknowledge that they are voluntarily participating on the tour in full knowledge of these risks and therefore discharge the Tour Company and its owners, agents, contractors, affiliates and employees from and against any and all liability arising from their participation in the tour. The Customer further agrees that this release shall be legally binding upon themselves and all minors under the age of 21 traveling with them, their heirs, successors, assigns, and legal representatives; it being their intention to fully assume all the risk of travel and to release the Tour Company from any and all liabilities to the maximum extent permitted by law. In the unlikely event a legal dispute should arise involving any part of these statements whatsoever, the following conditions will apply: the dispute will be submitted to a neutral third-party mediator in Miami, Florida, with both parties splitting equally the costs of such a mediator. If the dispute cannot be resolved through mediation then the dispute shall be submitted for binding arbitration through an arbitration center in Miami, Florida. Resolution of the dispute will be governed by the laws of the state of Florida, and the maximum recoverable amount to which the Customer will be entitled under any and all circumstances will be the net cost of their trip paid the Tour Company.

Special Liability Release Regarding Land Services: The Tour Company gives notice that many of the services it provides in connection with its land services, including transportation, hotels and other forms of accommodations, restaurants and other services are often purchased from various independent suppliers not affiliated with the Tour Company. While the Tour Company seeks to work with the best suppliers available, the Tour Company has only a limited ability to control the operations of these providers. Therefore, The Customer purchasing land based programs through the Tour Company does so upon the express condition that the Tour Company shall not be liable for any delay, cancellation, mishap, inconvenience, expense, irregularity, bodily injury or death to the Customer or damage to property, occasioned through the conduct of default of any company or individual engaged in providing these services. Each of these suppliers is subject to the local laws and their liability may be limited by their tariffs, conditions of carriage, tickets, vouchers, international conventions and agreements.

Updated Versions of this Agreement: Because the Tour Company may periodically need to update its policies due to changes in the law, the policies of the Galapagos National Park, or for the benefit of its Customer or the Tour Company, the Customer Agreement may be updated periodically, therefore the version in effect at the time the Customer ‘indicates acceptance’ will be in governance as will all affecting changes in the law and National Parks policies.

privacy

Quasar Expeditions is committed to ensuring your privacy as a Quasar Expeditions' Web site visitor or client. You can be assured that Quasar Expeditions respects the relationship we have with our Web site visitors and clients and we do not sell any information offered to us via our Internet site. We keep all information obtained through our Web site confidential. It is Quasar Expeditions' policy that Web site visitor and client personal email information will not be shared with third parties except in the case of contracted partnerships for the purposes of providing value-added benefits to our Web site visitors and clients. This information is only used to make your visit to Quasar Expeditions' Web site more enjoyable and user-friendly. Web site request forms are used to make the request process easier by pre-filling some basic information upon completion of your initial Web site request form.

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